What are the responsibilities and job description for the Assistant Manager, Experience Analytics position at Navy Federal?
To assist with managing and leading the experience analytics function for Navy Federal Credit Union's Contact Center Operations with a focus on delivering analysis, reporting, and insights relevant to the experience outcomes on the voice and messaging channels. Partner with stakeholders to mature our experience program in alignment with division and enterprise strategic goals. Deliver critical, high quality and actionable insights/recommendations, which will be used to drive business decisions and influence division initiatives and objectives.
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