Problem Manager, Direct to Consumer

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.

Job Description

The Global Streaming Platform powers the best entertainment experiences from Peacock, NOW/WOW, SkyShowtime, and Showmax. When you join our team, you'll work across our dynamic portfolio supported by media industry leaders Comcast, NBCUniversal, and Sky. With unequaled scale, our teams make the most of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer a best-in-class consumer experience across more than 70 countries. Most importantly, we're backed by a culture of respect. We embrace authenticity and inspire our people to thrive.

Here you can fly to new heights!

Role Purpose
The Problem Manager will be part of the Global Streaming Technology team and will work with the Resiliency and Platform Operations groups to track and prioritize the remediation of any software or systems issues identified in NBC's Direct-to-Consumer platforms.

We are seeking someone to join our team in a role that requires working during Eastern Standard Time (EST) hours. With this being a global organization, this role will collaborate with stakeholders based in the United States and the United Kingdom. this position requires flexibility to accommodate meetings and work requirements across these time zones, ensuing effectivie communication and project alignment with our global team members.

Responsibilities

• Working with the Resiliency Auditors to track any identified resiliency or reliability risks
• Coordinate with the Incident Management team to ensure that root cause analysis for any critical or high priority incidents are completed and that any long-term remediation requirements are tracked
• Assess potential business impact (revenue loss, customer impact, etc...) of all problems are provide recommendation to business on urgency for remediation
• Consult with delivery teams to regularly review open risks and be an advocate for including risk remediation in the development roadmap
• Work with resiliency team to suggest tools and processes for identifying and remediating risks in the development pipeline, prior to production deployment

Qualifications

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• Minimum three (3) years of experience in a development, problem management, or site reliability role
• Understanding of resiliency and reliability design patterns
• Highly organized and able to support multiple delivery teams simultaneously
• Ability to advocate for change and influence decisions to support remediation goals
• Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives
• Must be willing/available to attend occasional calls during UK business hours

Eligibility Requirements

• Interested candidate must submit a resume/CV through to be considered
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Availability to travel as required
• It is the policy of NBCUniversal and NBCUniversal' s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

Desired Characteristics

• Experience with a digital media direct-to-consumer business highly preferred
• Ability to understand large complex software systems and their interdependencies

Additional Information

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $95,000-$140,000

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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