Billing Analyst, Showmax

Company DescriptionNBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.Job DescriptionWelcome to Peacock, the dynamic streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced team for top talent that wants to be at the epicenter of technology, sports, news, TV, movies, pop culture, and more. Our teams work hard to connect people to what they love, each other, and the world around them by creating shared experiences through culture-defining entertainment.As a company, we embrace the power of difference. We’re committed to creating an organization that champions diversity, equity, and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.This role reports to the Sr. Manager Billing Success.Primary FocusResponsible for the day-to-day activities around billing and payments success, with a primary focus on billing and payments data analysis, tracking payment performance across the product and analysing key trends and insights to improve processes and performance for the Showmax proposition.Key ResponsibilitiesClosely monitor and analyse our international D2C billing and payments performance for ShowmaxAnalyse billing and payment KPIs to identify trends within the business and opportunities for growthInteract with external payment processors providers and credit card schemes on reporting, metrics, and data analysisEffectively and clearly present data insights and key findings across the organization as neededSynthesize insights into product and campaign-level best practices to inform organizational successWork closely with Data and Insights to develop additional tracking metrics and enhance reporting and dashboards as neededWork closely with Finance team on payment success tracking, impacts, and reportingStay informed on global payment regulations and best practices that impact subscription merchantsPerform ad hoc analysis as neededQualificationsEssential Skills and AttributesStrong data analysis skills and ability to effective present data analysis and insightsStrong communication and documentation skillsStrong Microsoft Excel skillsAbility to manipulate, question and interpret data in order to develop recommendationsAbility to work cross functionally with internal and external stakeholders to resolve payment related inquiresAptitude and willingness to get involved in the detailsProven ability to prioritize multiple business requestsSelf-motivated, detail-oriented and well-organizedProven ability to problem-solve and think outside of the boxGreat collaboration and facilitation skills with the ability to develop strong working relationships and succeed as a team player within the organizationEssential knowledge & experienceMinimum 3-5 years relevant working experience in payments, banking, or transactions Experience with Billing and Payments systems Knowledge of global payment trends and regulations and how they impact our D2C international business and our customersDesirable Skills & AttributesFamiliarity with BI technologies (Including Tableau, Microsoft Power BI, etc.)Desirable knowledge & experience Experience in OTT streaming or other digital subscription products a plusHands on experience with payment processors, monitoring tools and reportingLocalized understanding of trends and regulations within African territories a plusExperience with global payments and international credit card schemes a plusThis position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Additional InformationNBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 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