What are the responsibilities and job description for the ServiceNow Developer position at NBCUniversal?
Job Description
The Service Management Applications team develops Service Management, Business Management, Operations Management and Workplace Experience solutions for NBCUniversal and its subsidiaries on the ServiceNow Platform. The ServiceNow Developer will be the technical subject management expert responsible for the design, development, administration, and rollout of solutions on ServiceNow. The ServiceNow Developer will work with internal customers, Business Analysts, Scrum Master, Technical Product Managers, and other Developers to design, develop, test, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.
Specific responsibilities include:
Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics.
Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best options, and implement the solutions.
Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies.
Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing.
Contribute to design, and coding standards for development teams to follow.
Participate in ServiceNow version and patch upgrades.
Perform evaluation and rollout of new applications and solutions in ServiceNow.
Build, rollout and support the technical framework to support distributed development on the platform.
Design and rollout a DevOps framework to accelerate development and rollout of solutions on the ServiceNow Platform.
Participate actively in automation efforts on the platform.
Analyze, troubleshoot, and remedy identified system issues.
Provide on-call support on a rotational basis when Production issues occur.
The Service Management Applications team develops Service Management, Business Management, Operations Management and Workplace Experience solutions for NBCUniversal and its subsidiaries on the ServiceNow Platform. The ServiceNow Developer will be the technical subject management expert responsible for the design, development, administration, and rollout of solutions on ServiceNow. The ServiceNow Developer will work with internal customers, Business Analysts, Scrum Master, Technical Product Managers, and other Developers to design, develop, test, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.
Specific responsibilities include:
Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics.
Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best options, and implement the solutions.
Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies.
Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing.
Contribute to design, and coding standards for development teams to follow.
Participate in ServiceNow version and patch upgrades.
Perform evaluation and rollout of new applications and solutions in ServiceNow.
Build, rollout and support the technical framework to support distributed development on the platform.
Design and rollout a DevOps framework to accelerate development and rollout of solutions on the ServiceNow Platform.
Participate actively in automation efforts on the platform.
Analyze, troubleshoot, and remedy identified system issues.
Provide on-call support on a rotational basis when Production issues occur.
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