What are the responsibilities and job description for the Supervisor, Library Governance position at NBCUniversal?
Company Description
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Job Description
The Supervisor is an integral member of the Technical Operations Film & TV Studios Library Governance team, located in Universal City, California. The Library Governance team is responsible for the curation, research, and safeguarding of NBCUniversal Feature & Television digital assets across a growing number of media libraries. The Supervisor will support the Manager to oversee day-to-day operations and a growing team of Library Coordinators and Specialists and will partner with peers across operational divisions to optimize existing workflows and best practices. This position requires strong skills with people management, organization, and best in class customer service. Every day will bring a new challenge and opportunity that you should be ready to resolve.
RESPONSIBILITIES:
Coach, develop and lead a team of 7 employees, supporting overall organizational success; including onboarding, training and SOP creation
Support the Manager as the “go to person”, managing day-to-day escalations for missed SLAs, identifying root cause and mitigation for rejections, and overseeing operational initiatives
Partner with TechOps management team to implement new workflows that drive simplification, flexibility and scalability across all teams
Subject matter expert for all archival, research and library processes and related technology
Help support manager with client engagement on behalf of NBCU – this may include hosting business-as-usual weekly meetings, reviewing issues or working with internal teams to meet client needs/manage expectations
Assess current and projected inbound order volume, task organize team appropriately based on volume increases or decreases
Manage employee onboarding and training, updating the employee training matrix and ongoing monitoring of KPIs to identify opportunities for improvement
Support on-and-off-hour operations during outages or system maintenance windows
All other duties as assigned.
Qualifications
Bachelor’s degree in relevant field of study or equivalent professional experience
Effective interpersonal skills as a strong communicator, leader, and people influencer.
Proven ability to effectively collaborate and communicate (verbal and written/virtual and in-person) with customers, partners, and stakeholders across multiple departments and functions.
Strong problem solving and critical thinking skills, understanding overall scope of requests while identifying and highlighting details.
Experience dealing with digital and/or physical media with a thorough knowledge or passion for content curation and specs.
Experience with enterprise-level Media Asset Management systems.
Strong project management skills with the ability to effectively manage a high-volume work environment and competing priorities.
Ability to work independently as a self-starter, utilizing available resources and always looking for opportunities and solutions.
Respectful team player, who follows rules and policy while maintaining a positive attitude.
Passion for media distribution and supply chain optimization, keeping up to date with emerging platforms and the latest technology trends.
Proficient with Smartsheet, Office 365 Suite/ Apps (Teams, Excel, Outlook, OneDrive, etc.), Salesforce, JIRA, and/or other project management and process mapping tools.
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
Must be adaptable to work in the office in Universal City, CA and/or work from home depending on current team expectations
Must be authorized to work in the United States without visa sponsorship by NBCUniversal.
Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols in select work settings or where jurisdictionally mandated.
Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
Desired Characteristics
1 year of people management or experience with task organizing teams
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling 44 2036185726.
