What are the responsibilities and job description for the Operation associate position at NBT Bancorp Inc.?
Pay Range : $16.00 - $21.14Responsible for a variety of tasks within the Information Processing area. Operations functions include but not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues.
Call Center functions include addressing a wide range of customer questions. Maintains effective customer service and sales skills in order to conform to service standards and measured goals.
High school diploma or GEDCustomer service and / or sales experience helpful
Skills and Abilities :
- Strong communication and interpersonal skills
- PC skills to include MS Word, Excel, and data entry
- Must have a positive attitude, adaptable to change, and willingness to work in a team environment
- Strong customer service skills
- Strong organizational skills
- Basic accounting skills helpful, but not required
- Understanding of double entry bookkeeping as it relates to daily production work.
Tasks Performed :
50% Process monetary and non-monetary transactions. Assigned tasks may include, but are not limited to data input functions;
verification of data; scanning and indexing; reconciling assigned accounts; resolving exception issues; researching accurately and efficiently.
Respond to internal customer inquiries.
40% Address and resolve a wide range of customer inquiries in a timely and complete manner from various sources while maintaining individual and department service level and sales goals.
Resolve customer complaints, problems, and errors in a timely and complete manner.
- 5% Ensure all security measures, regulations, procedures, and controls are adhered to.
- 5% Other duties as assigned
Physical Requirements :
- Communicate effectively with internal and / or external customers
- Stationary 75% of time or greater
- Move Objects to Maximum 10 lbs
Last updated : 2024-08-26
Salary : $16 - $21