What are the responsibilities and job description for the Call Center Associate position at NBT Bank?
Responsible for addressing a wide range of customer questions. Maintains effective customer service and sales skills in order to conform to service standards and measured goals. Will facilitate both inbound and outbound calls. Works to resolve a variety of customer inquires in a timely and complete manner. Complies with all relevant policies and regulations and ensures that all security measures and controls are adhered to.
Skills and Abilities:
Education and Experience:
- High school diploma or GEDCustomer service and/or sales experience helpful
Skills and Abilities:
- PC skills to include MS Word and Excel
- Strong communication and interpersonal skills
- Basic sales skills
- Must have a positive attitude, adaptable to change, and willingness to work in a team environment
Salary : $25,600 - $32,400
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