What are the responsibilities and job description for the Case Manager position at NC Behavior?
About the Role:
As a Family Coordinator, youre an essential member of our client operations team, responsible for guiding new clients and matched providers through the onboarding process. Your goal is to establish a smooth start to services, secure the right staffing, and set clients up for success before transitioning them to a dedicated Case Manager.
Key Responsibilities:
- Client Engagement: Build trust with new clients, conducting introductory calls and guiding them through the intake process for a seamless transition to ongoing care.
- Assessment Coordination: Connect families with their assigned BCBA, follow up on assessments, and coordinate timely submissions to ensure prompt service start.
- Staffing and Scheduling: Match clients with ideal providers, oversee the first service session, and confirm orientation completion and billing.
- Performance Monitoring: Regularly check in with providers, address any support needs, and collaborate with Quality Assurance to ensure excellence in care.
- Documentation and Compliance: Maintain accurate records for all client and provider interactions, ensuring adherence to HIPAA and confidentiality standards.
Desired Skills & Traits:
- Interpersonal Skills: Ability to foster trusting relationships with clients and providers.
- Problem-Solving and Adaptability: Skilled in managing challenges and adapting to evolving needs.
- Empathy and Perseverance: Connect deeply with clients and maintain resilience in a dynamic environment.
- Mission-Driven, Integrity, and Teamwork: Commitment to client progress, ethical standards, and collaboration with team members
Values that are essential for this role and experience:
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Passion for the Mission: A desire for and a focus on the client's needs and progress is necessary for the role's ultimate goal: to improve the lives of those with autism.
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Integrity: This role involves client confidentiality. High levels of honesty and ethical behavior are essential.
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Teamwork: Collaboration is a big part of this role, whether it's with supervisors, families, or other healthcare providers.
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Continuous Learning: Willingness to learn. Openness to receiving feedback and upgrading skills.
