Chargeback Analyst I

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Chargeback Analyst Location: Frisco, TX (Hybrid) The Chargeback Analysts I is responsible for handling incoming chargebacks, reviewing documentation, performing research, entering re-presentments, and handling pre-arbitration cases on behalf of our clients for multiple networks on the acquirer side. PRINCIPAL RESPONSIBILITIES: Review daily incoming documentation in response to chargeback notifications Review incoming journals and validate if the documentation supports filing a re-presentment with the networks Review transaction to determine the appropriate network routing of the transaction and then ensure network re-presentment rules are met before submitting to the network for credit. Perform any necessary research and look up specific transaction details that need to be included with the re-presentment case Process re-presentments daily and within network timeframes Research and process pre-arbitrations within network timeframes Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and also to resolve daily match and kill Settlement variances. Keep up to date on industry information, system changes, network rules and compliance issues. Respond to requests and maintain open communications between team, account managers and external customers. Archive documentation in the network Chargeback folder daily to ensure the data and documentation is available for internal use Assist other team members and perform other tasks within the department as required by management SKILLS AND ABILITIES REQUIRED: 1-2 years of experience in chargeback processing preferred Knowledge of Visa, MasterCard, ACCEL, AFFN, CU24, Shazam, NYCE, Fiserv and Pulse networks chargeback rules and regulations Excellent attention to detail and organizational skills Ability to meet deadlines Strong written and oral communication skills Proficient in MS Word and MS Excel Ability to work in an environment with daily changes Ability to be self-motivated and quickly learn new procedures. Excellent problem-solving skills Must be able to work well with others, specifically with a team Ability to work overtime, holidays and weekends as required Systems Involved: Pulse PIX2 System Shazam Access Visa VROL System MasterCard Single Transaction Manager and MasterCom Fiserv’s Client Workstation CU24 – Data Navigator NYCE Info Manager CDS Exception Manager CDS Webtools CDS Intranet #LI-KG1 #LI-HYBRID Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401k EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. Help us run the world's top brands. At NCR, you’ll have meaningful and relevant work experiences, opportunities to learn and make a real contribution. Every day we build on our 130 year history to transform, connect and run our customers' technology platforms. A career here means embracing our innovative culture and shared values, always seeking new adventures and carving your own path.