Dental Area Manager

The Area Manager is responsible for overseeing the daily functions of multiple dental offices within a designated geographical area. The Area Manager reports directly to the Regional Operations Director. The Area Manager works with each office’s Manager, Dental Director and Clinical Manager/Coordinator to help manage the everyday operational functions.

Area Manager Responsibilities (include but are not limited to):

· Provide oversight and direction to each office’s Manager and administrative staff to ensure the consistent delivery of adequate customer service.

· Participate in the interview process of potential staff, when applicable, and provide support in the orientation and training of new employees.

· Perform competency evaluations of Office Managers and Assistant Office Managers and contribute to performance assessments of office staff in conjunction with the Office Manager, Lead Hygienist, and Clinical Manager/ Coordinator, to ensure performance goals are met.

· Collaborate with the Chief Operating Officer, Regional Director, and other clinic management to ensure consistent and efficient operation of the office including staffing, training, and scheduling.

· Measure office performance objectives utilizing specified Key Performance Indicators (KPIs) and Profit and Loss (P & L) reports.

· Lead, inspire, and motivate others to perform and develop in their respective duties.

· Assist in the management and direction of staff assignments and activities, in accordance with office policy and applicable laws.

· Participate in marketing goals and objectives for each office.

· Oversee patient relationships and manage patient complaints.

· Contribute to staff meetings in collaboration with the Dental Director and Clinical Manager/ Coordinator.

· Maintain social media accounts and monitor patient satisfaction through patient reviews.

· Proficiently understand medical and dental billing and claims.

· Accurately send personal account and insurance statements.

· Engage in conflict resolution and conduct disciplinary action when necessary.

· Ensure compliance of all office staff to HIPAA regulations relating to patient records and privacy as well as state and federal regulations governing clinical practice.

· Remain current with any new or updated company procedures or protocols.

· Understand regulations and procedures pertaining to fundamental Human Resource matters such as employee rights.

· Take initiative to identify and execute ways to continually improve individual and practice performance.

· To the extent possible, help others perform their tasks when overloaded or backed up or to otherwise increase the operational and emotional performance of the practice.

· Perform other job-related duties as assigned.

Job Type: Full-time

Pay: $55,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay

Work Location: Multiple Locations