Operations Manager

PRIMARY PURPOSE AND FUNCTION

Responsible for all daily operations within the Operations Center. Focus on innovative and creative ways to achieve desired results in the areas of accuracy, productivity, service, cost effectiveness and growth and development of operation employees.

Company Benefits

• Paid Time Off
• Health, Dental, Vision Insurance
• No weekends
• Weekly Pay!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

· Know and abide by the corporate core values

· Direct activities related to dispatching, routing, and tracking of all transportation vehicles.

· Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements

· Direct investigations to verify and resolve customer or shipper complaints.

· Make a positive addition to the workplace culture

· Proactively identifying problems and implementing effective solutions

· Monitor spending to ensure that expenses are consistent with approved budgets.

· Develop current team members and train new hires

· Set operational and key performance goals

· Serve as contact persons for all workers within assigned department

· Monitor employee hours to ensure that expenses are consistent with approved budgets

· Prepare management recommendations, such as proposed fee and tariff increases or schedule changes

· Support customer relationships oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited, and monitored for correction.

· Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives

· Other duties as assigned

KNOWLEDGE AND SKILLS:

· Ability to demonstrate strong customer service tendencies

· Demonstrated problem solving with people skills

· Competent in MS Office Products, and efficient in email and internet applications

· High school diploma or equivalency required

· Proven oral and written skills required

· High accuracy in work, attention to detail

· Flexibility to assist in covering Primary Operations shifts when needed

PHYSICAL DEMANDS

· Sitting for long periods of time

· Frequent alpha/numeric keyboarding

· Oral communication over phone and in person

· Ability to view computer monitor

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Have you ever failed a random drug test?
• Have you ever been disciplined by any employer for violating an attendance policy?
• Have you ever been terminated by any employer?
• Have you ever been convicted of a financial related crime?
• Have you ever been convicted of a violent crime?
• Do you require constant positive praise to succeed?
• Do you have experience working on computers?
• Do you have experience working with Microsoft Office products?
• Are you able to read, write and speak English clearly?
• Do you have reliable personal transportation to work?
• Are you able to work in a team environment?
• Are you able to remained poised while talking on the phone with upset and often irate customers?
• Are you willing to learn as you go without a formal training program?
• Are you able to prioritize your time with little or no supervision?

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location