Wire Transfer Specialist I

Under the direction of the Wire Transfer Operations Manager, performs all required functions in accordance with regulatory compliance guidelines with Deposit Operations and special focus on Wires.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs daily designated functions of wires and payments
  • Process beginning of day items
  • Review and release incoming and outgoing wires
  • Handles telephone and email inquiries and requests
  • Performs functions related to the processing of Foreign Currency transactions
  • Perform callback with contact center technology and comply with the Customer Authentication Standards of the bank to properly authenticate/verify the identity of a customer. Confirm wire transaction details and authenticity of transactions.
  • Communicate with management and escalate any concerns accordingly including fraudulent transactions
  • Complete end of day processes
  • Submit accurate services messages and respond accordingly to service messages to rectify or escalate
  • Create monthly activity reports; pull daily system reports for review, follow up and communicate outstanding issues on a regular basis
  • Assist with payment investigations
  • Assist with updating of procedures, policies, FDICIA guidelines and risk assessments
  • Process all daily work accurately as deemed necessary
  • Attend meetings

• Assist Branches, Private Bankers, related departments and customer support as deemed necessary in all areas of payments:
• Assist with troubleshooting, questions and product
• Research and resolve any exceptions or quality review issues with wires and payments
• Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist

• Assist with other areas of Deposit Operations on an as need basis including implementation of any products and services, special projects, as well as establishing and maintaining procedures
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Be an active team player
• Highly motivated and experienced managing multiple tasks
• Demonstrate and promote high ethical standards and behavior
• Strong customer service and problem-solving skills
• Maintain a professional manner at all timesAdapts and helps others manage change
• Fluent in written and verbal English communication skills
• Strong computer and technical skills
• Strong organizational, planning and time management skills
• Keen attention to detail
• Candidate will be required to cover other shift pattern of the other associate when deemed necessary
• Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Banking experience highly preferred
• High school diploma or equivalent required
• Knowledge of banking, payments and Wire Operating Rules preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.