What are the responsibilities and job description for the Patient Care Associate position at NEI Ambulatory Surgery Center?
Overview
We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.
Responsibilities
Responsibilities:
- Greeting patients professionally, both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
- Provide excellent customer service
Requirements and Qualifications:
- High School diploma or GED equivalent is required
- Detail-oriented and ability to multitask
- Exceptional customer service skills.
- Ability to perform in a fast-paced environment.
- Exceptional communication skills, both oral and written.
- Knowledge of MS Office.
- Knowledge of electronic medical records software is a plus.
- Experience in healthcare is preferred but not required. We are willing to train the right candidate.
- Bi-lingual English/Spanish a plus
Qualifications
- Competitive compensation package
- Excellent comprehensive benefits
- 401(K)
- Significant eye care discounts
- Continuing education allowances
- Career growth and development
- PTO and holidays off
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