Bilingual Customer Service Specialist

Neighborhood Dental is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude to begin a dental career here. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are looking for needs to be a team player who is self-motivated, hardworking, willing to learn, and can multitask.

• Providing excellent customer service to patients
• Creating a positive and professional atmosphere for patients and team
• Actively monitoring schedule to ensure providers meet daily goals
• Ensuring team is adhering to established protocols for patient followup
• Answering incoming calls to meet patient need
• Making outgoing calls, sending emails, and text messages regarding appointments
• Scheduling appointments for checkups and dental treatment
• Checking/responding to office voicemails, emails, and text messages
• Checking and responding to appointment requests via online scheduling platform and Social Media
• Updating and maintaining various reports for accurate data entry
• Practicing HIPAA and maintaining compliance
• Encouraging and training new team members, empowering them to succeed
• Working with other professionals in your department to continually improve and develop the role
• Attending regularly scheduled department meetings
• Confirming appointments
• Verifying pre-medications
• Checking patients in and out
• Collecting payment at the time of service and patient payment entering
• Updating patient records when checking in patients by ensuring phone, address, and insurance are current
• Scanning patients’ Identification, insurance card(s), and paperwork
• Assisting patients in scheduling with specialists, if needed
• Creating and submitting accurate dental claims
• Monitoring and maintaining patient common areas, ensuring they are clean and presentable
• Verifying patients’ dental insurance benefits and updating plan information

Ideal candidates will have the following experience, but all strong candidates will be considered:

• 1 year minimum dental front office experience
• Computer proficiency – specifically Microsoft suite and Google Drive
• Multi-line phone proficiency
• Knowledge of dental terminology
• Dentrix software knowledge experience preferred but strong candidates will be considered

Experience:

• Customer service: 1 year (Required)
• Communication skills: 1 year (Preferred)
• Data entry: 1 year (Preferred)

We offer a very competitive benefit package: employer match 401K, health insurance, free dental care, vision insurance, life insurance, PTO, monthly bonus incentive, paid holidays, uniform reimbursement, in-house continuing education (CE), and a competitive salary!