What are the responsibilities and job description for the Outreach and Enrollment Counselor position at Neighborhood Healthcare?
About Us
Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you would like to be a part of, we would love to meet you.
ROLE OVERVIEW and PURPOSE
The Outreach and Enrollment Counselor will conduct outreach and in-reach, educate, and assist clients enrolling in affordable health insurance coverage through Covered CA, Medi-Cal, Medicare, or the Children’s Health Insurance Program as well as non-medical plans such as Cal Fresh.
RESPONSIBILITIES
- Conducts outreach activities and presentations at school and community events such as health fairs, churches, farmers markets, grocery stores, and local businesses; events may be scheduled during weekday, evening or on weekends
- Networks and establishes community relationships and partnerships
- Understands and complies with monthly and yearly end goals and objectives in the grant contract and maintains complete data for monthly reporting
- Supports NHC efforts for patient retention as well as increasing patient growth
- Presents health concepts to individuals and small groups
- Disseminates information about affordable health insurance coverage to families and individuals
- Conduct in-reach phone calls to current patients to offer enrollment assistance
- Provides enrollment assistance in affordable health insurance coverage through Covered CA, Medi-Cal and the Children’s Health Insurance Program as appropriate
- Provides education and enrollment assistance for the CalFresh program
- Provides education on other community resources and assistance programs, such as SDG&E
- Assists the applicant with questions regarding health insurance, healthcare access and other resources and ensures enrollment process is completed
- Refers applicants to their medical home and other needed resources at time of application completion
- Receives referrals from collaborating and partner agencies
- Performs inter-departmental referrals for patient in need of medical, dental, and behavioral health services or other available services.
- Provides coverage updates to clients regarding their affordable health insurance
- Attends meetings and trainings necessary for the position sustainment and growth
- Prepare monthly quantitative and qualitative report on outreach/in-reach and application assistance activities
- Shares feedback from patient experiences to improve access to health care
- Keeps self and others informed of organizational activities and promote mission and goals
- Conducts patient referrals to assigned Medicare agents as required
- Assists in the efforts to retain patients and support efforts at eliminating patient attrition
EDUCATION/EXPERIENCE
- High school/GED required
- Covered California certification required within 90 days of employment
- Experience in government program eligibility and screening for Medi-Cal or Medi-Cal for families preferred
- One year experience with CAA for Healthy Families, Medi-Cal, and/or in community programs preferred
- Certified Enrollment Counselor experience preferred
- Bilingual (English/Spanish) required
Neighborhood Healthcare requires employees to be fully vaccinated (including a booster dose) against COVID-19 and demonstrate proof of vaccination/booster upon hire or receive approval for an exemption based on a medical reason, disability or religious belief. Proof of booster dose will be contingent upon booster eligibility.
Pay Range: $20.00 to $23.05 hour, Depends on Experience (DOE)
Salary : $20 - $23
