The Dental Coordinator acts as a resource for NOAH patients, families, and caregivers. They are responsible for coordinating and guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers and facilitate timely access to quality dental care.
Responsibilities:
Responsible for scheduling all exams and other screening services;
Facilitates insurance verification and communication with referring physicians regarding patients’ upcoming exams and/or patient concerns.
Initiates, updates, and tracks the patient’s plan of care.
Provides educational and research support.
Contacts the patient for upcoming appointments, directions, and patient preparation.
Maintains patient data with various tools and quality reporting processes/documentation.
Triage Dental related calls and recommend next steps.
Respond to Dental in-basket messages.
Ensure Dental schedules are optimized and accurate and all information is complete.
Act as liaison between clinician and patient, notifying them of changes in schedules.
Required Qualifications:
High School Diploma or GED
3 years experience working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting.
Completion of a Dental Assisting Program OR Certified Dental Assistant OR Registered Dental Assistant
Must have a current Fingerprint Clearance card or have an active applied status prior to your first day.
Preferred Qualifications:
2 years experience as a General or Pediatric dental assistant OR General or Pediatric scheduler.
X-ray certified
Coronal Polishing certified.
Spanish Bilingual Assistant Certification
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