Administrative Assistant

NeighborWorks® Boise (NWB) is a local nonprofit that envisions safe, sustainable homes as the bedrock for a stronger Idaho. We're looking for a detail-oriented Administrative Assistant to join our Homeownership Center Department. As part of our dynamic team, you'll support both our Lending department (NHS Lending) and Homebuyer Education and Counseling programs. Reporting to the Director of the Homeownership Center, you'll play a crucial role in our mission to provide innovative housing solutions for underserved populations. If you're passionate, energetic, and ready to make a difference, we want to hear from you!

Primary Duties and Responsibilities:

The Administrative Assistant will provide essential administrative support to the NHS Lending department and HUD certified housing counselors. Responsibilities include, but are not limited to:

Customer Service

• Answer and direct incoming calls to the lending and counseling departments efficiently
• Refer callers to other organizations or agencies for additional services as necessary
• Retrieve and return phone messages within one business day.
• Contact delinquent borrowers via phone and mail, taking appropriate action to bring accounts current
• Direct visitors to the appropriate personnel and schedule appointments with lending and counseling staff
• Respond to emails and digital inquiries for the HOC department
• Collect required documentation from applicants for lending and counseling services and ensure files are complete, accurate, and verified

Administrative Support

• Perform loan servicing tasks and assist with delinquency reporting and monthly statements
• Order necessary documentation such as credit reports, title reports, and insurance documents
• Support the Housing Counseling Team by providing information, processing intake forms, and managing client files
• Assist both counseling and lending departments with reports as needed
• Handle copying, document assembly, and preparation of summaries
• Organize office supplies and purchase supplies as needed
• Manage incoming mail and distribute it accordingly
• Assist with Lending Committee logistics, agenda preparation, meeting minutes, and communications
• Coordinate logistics and prepare materials for meetings, classes, and seminars
• Perform any other duties as assigned

File System Management

• Maintain filing and storage closet in accordance with document retention policy
• Maintains physical and digital filing systems for both Lending and Counseling (Ensure organization and client privacy when handling documents)

*Above description is not inclusive of all job duties.

Knowledge, Skills, and Abilities

• Proficient in written and oral communication, ideally in both Spanish and English
• Effective time management abilities, including the capacity to anticipate needs and work flexibly (availability for occasional evenings and weekends)
• Strong technological proficiency coupled with administrative skills
• Sensitivity towards diverse and low-income populations
• Demonstrated traits of enthusiasm, trustworthiness, personal integrity, and honesty
• Familiarity with lending and servicing is advantageous but not mandatory
• Self-motivated with keen attention to detail, committed to rapid skill acquisition and application
• Adherence to client confidentiality and dignity

Education and Experience

• High school diploma, GED, or equivalent educational attainment
• 1-2 years of experience in customer service, reception, or office administration
• Prior experience in Mortgage or Real Estate industries (1-2 years) is preferred, but not required
• Proficiency in Microsoft Office Suite (Word, Excel, Publisher, Outlook, etc.) is essential
• Bilingual proficiency in English/Spanish is strongly preferred

Job Type: Full-time

Compensation: Starting $18.00 or DOE

Location: Boise Office (In-person position, no remote options available for this role.)

Benefits:

• Medical benefits
• Dental and Vision Insurance
• 401K Retirement Plan including match
• Life Insurance
• Short Term Disability and Long Term Disability
• Employee Assistance Program (EAP)
• Paid Time Off
• Paid Holidays

Qualified candidates must be able to perform essential job functions with or without accommodation. NeighborWorks® Boise is an Equal Opportunity employer.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you authorized to work in the United States?
• Can you speak, read, and write proficiently in both Spanish and English?
• How many years of administrative or office related support experience do you have?
• Do you possess a solid understanding or experience of the mortgage lending processes and housing counseling programs?
• Are you willing to take a drug test, in accordance with local law/regulations?
• Are you willing to undergo a background check, in accordance with local law/regulations?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Boise, ID 83706 (Required)

Work Location: In person