Director - Education Services

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Direct all EANS & ESSA education services for FACTS Education Solutions JOB RESPONSIBILITIES: 1. Strategic Leadership a. Develop and execute the strategic plan for the Educational Services Group. b. Set clear objectives and performance metrics. c. Identify market trends, opportunities, and challenges. 2. Associate Management a. Lead, mentor, and manage associates and leaders in Educator, Academic, and Coaching Services. b. Foster a collaborative and results-driven work environment. c. Provide motivation, appropriate coaching, constructive feedback, and professional development opportunities for Educational Services associates. 3. Service Development & Enhancement a. Collaborate with FACTS Ed and FACTS leadership to design, develop, and enhance educational services that support instructional improvement and growth in student learning. b. Ensure that services align with the latest pedagogical trends and technological advancements. c. Gather feedback from educators, LEAs, and other education-based professionals to drive continuous improvement. d. Use data analytics to inform strategic decisions about service offerings, resource allocation, and plans for expansion and/or diversification of services. 4. School/LEA Engagement a. Build and maintain strong relationships with key clients, schools, and LEAs. b. Understand client needs and provide customized solutions to address their challenges. c. Oversee the design and delivery of training programs for educators and administrators. d. Monitor client satisfaction and take proactive measures to address concerns. 5. Assessment & Quality Assurance a. Implement quality assurance processes. b. Monitor and assess the effectiveness of services, using appropriate/applicable metrics for the education services industry. c. Publish annual reports, including comprehensive evaluations/assessments of education services, paying primary attention to the impact on student learning and resource management. d. Utilize assessment data to drive improvements in program quality and effectiveness. e. Address issues and implement corrective actions as needed. 6. Operational Efficiencies a. Identify opportunities for streamlining operations and improving processes to ensure 80 percent minimum capitalization of service opportunities. b. Work collaboratively with FACTS Ed and NBS leadership for effective and efficient implementation of the Educational Services Program. c. Develop standardized templates and materials that are easily customizable to ensure the services meet the existing needs of students and educators. d. Collaborate with FACTS, NBS, or Nelnet divisions to share resources and platforms that lead to efficiency, without compromising the effectiveness of services. EDUCATION: Master's or Ph.D. in Education, Education Administration, or a related field (Doctoral Degree is preferred). EXPERIENCE: 1. Minimum of 10 years’ experience in academic administration, with a proven record of accomplishment in leadership and successful program management. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. In-depth knowledge of K12 education practices, pedagogies, and curricula, and best practices in private and faith-based education. 2. Exceptional communication and interpersonal skills. 3. Strong data analysis and results-oriented mindset. 4. Ability to lead and inspire a diverse team of professionals. 5. Proficiency in relevant software and tools (e.g., student information systems, learning management systems). Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net. Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible. EEO Info | EEO Letter | EPPA Info | FMLA Info