IT Support Specialist - Casino

JOB DUTIES AND RESPONSIBILTIES:

• Review and monitoring of key applications, operating systems and data communication equipment.
• Provide maintenance of personal computers and associate computer equipment.
• Provide implementation of services on new software and hardware installations.
• Maintains integrity and security of company information with regards to database backup/restore and disaster recovery planning.
• Keep informed of new technology and provides training, assists management, and develops services for property information systems.
• Reviews department activities with Systems Analyst and/or IT Manager
• Ability to learn multiple casino tracking programs, inclusive of but not limited to: CMS, SDS, AS400 and LMS.
• Any other assigned duties and responsibilities.

DETAILED DESCRIPTIONS OF EXPERIENCE OR EDUCATIONAL REQUIREMENTS:

• High School diploma or GED equivalent preferred.
• Must be able to receive and maintain all required certification.
• Must complete all required company training.

Why Work for Nemacolin?Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock—both recipients of the Forbes Travel Guide 2022 Awards—to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.by offering competitive wages and a comprehensive benefits plan including:

• An attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental and vision insurance
• Long-term & short-term disability insurance
• Employee assistance program
• Educational assistance
• Local and resort discounts
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in the associate break areas

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.
• Associate Recognition programs – Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests’ expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

AWARDS & ACCOLADESNemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.ASSOCIATE REFERRAL PROGRAM

$1,000 Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year!Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days!

• Rewards not applicable for rehires.

ASSOCIATE DISCOUNTS

• Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
• X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
• Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount
• AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount
• Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount
• 84 Lumber - 17 % (associate must pay to haul).

(Keywords: IT, Computers, Desk, Analyst, Management, Information Technology, Customer Service, Pennsylvania, Hotel, Hospitality)

GAMBLING PROBLEM? CALL 1-800-GAMBLER.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Weekdays
• Weekend availability

Ability to commute/relocate:

• Farmington, PA 15437: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you at least 18 years of age and willing to undergo a saliva drug test a part of your pre-employment process if offered a position? If yes, please also provide us the best email address to contact you if we need to send you interview directions.

Experience:

• IT: 1 year (Preferred)

Work Location: In person