IT Helpdesk Technician Tier 1 or 2

Job Description

neoRhino is looking for a Helpdesk Technician Tier 1 or 2 , (Bilingual Spanish/English preferred) charismatic, customer service centered, and energetic Helpdesk Technician to join our growing IT solutions firm based in Houston, TX .Candidate is required to support request calls from our Clients, identify, troubleshoot, and resolve Client issues with courtesy and professionalism. Excellent customer service, communication, time management, conflict resolution, and problem determination and resolution skills are essential. Must be able to support Clients both remotely and on-site. Room for growth as the Company grows.

Desired Skills and Experience

CERTIFICATIONS Minimum Required: A certified or similar Other certifications helpful, but not required

SKILLS & QUALITIES Minimum 2 years help desk / PC repair experience Excellent communication skills Windows Server administration Basic LAN configuration Some routing experience Must be an excellent verbal and written communicator Project management skills required Must be a self-starter and highly motivated Comfortable in a fast-paced environment, serving multiple clients each day Microsoft 2008, Exchange 2010 and other current-version Microsoft applications must be core competencies

RESPONSIBILITIES Responsible for remote desktop support Support multiple clients each day Administer changes and adjustments to systems, as needed Recommend the purchase of new equipment Assess system performance and recommend improvements Assist with developing, implementing, and enforcing policies and procedures for IT operations Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements Respond to and resolve difficult inquiries and complaints Provide emergency response to reduce down-time, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as-needed maintenance Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures

Submit resumes with a cover letter.

ADDITIONAL DETAILS Full time position, benefits available Recruiters please do not contact this job poster. Please do not contact job poster about other services, products, or commercial interests.

Job Types: Full-time, Contract, Internship

Pay: From $38,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• On call

Experience:

• Troubleshooting: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person