Call Center Representative

Role: Customer Support

Location: Fargo, ND (Onsite)

Job Type: Contract

Interview process: Telephonic/ Web Ex

Job Description

Purpose/Objective of position

• Responsible for handling a high volume of incoming customer contacts (calls, emails and cases) for product / solution support, registration issues, or general inquiries.

• Log on and manage phone queue and email inbox contacts during shift.

• Receive and respond to customer email communications.

• Initiate, monitor, and escalate customer problem cases for issues not resolved during initial customer contact

• Perform miscellaneous duties as required

Essential/Fundamental Duties & Responsibilities:

• Ability to work ANY shift across

• Deliver high quality, enthusiastic customer service

• Ability to receive, analyze, resolve and/or triage, if necessary, a high volume of incoming calls, and email customer inquiries for 1st level technical support and service.

• Provide accurate and timely responses to email requests with proper grammar and spelling within response guidelines

• Follow up on customer issues/concerns, within established response turnaround times as assigned by Senior Customer Service Admin or Supervisor

• Consistently meet or exceed quality assurance and performance targets

Education:

High School Diploma or GED Equivalency or higher

Qualifications/Experience:

• Minimum Experience Customer Service experience required

• Basic Computer & Microsoft Office proficiency required

• Internet skills required with the ability to verbally walk a customer through detailed website navigation and complete basic browser troubleshooting

• Experience in a high volume call center or customer service contact center utilizing a phone queue system, and handling other channels of inquiry such as email is a plus

• Customer Relationship Management (Netsuite experience a plus)

Thanks & Regards,

Mamatha k,

Sr.Resource Specialist,

1 949-676-0346

Email: mamatha@yochana.com / www.yochana.com

Job Type: Full-time

Salary: $13.80 - $16.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person