Dental Patient Coordinator

Precision Orthodontics in Auburn, CA is seeking a Patient Coordinator to join our team! In this role, you will play a central part in creating a warm and inviting atmosphere for our patients and their family members. You will be the initial point of contact and a vital member of our team, responsible for delivering exceptional customer service, guaranteeing a seamless and enjoyable visit for all who step into our office.

Responsibilities

• Create a warm and inviting atmosphere by warmly greeting patients and their families, establishing positive connections, and promoting the practice's reputation.
• Facilitate seamless check-in and check-out procedures, ensuring a hassle-free experience for patients.
• Professionally and courteously manage incoming calls, offering information and assistance as needed.
• Serve as a knowledgeable resource for patients, offering guidance and support when required.
• Efficiently handle patient appointments to ensure prompt service, meeting their needs effectively.
• Maintain a clean and organized front office, creating a professional and inviting environment for all visitors.
• Assist with various administrative tasks, contributing to overall operational efficiency.
• Uphold the highest standards of customer service, responding to inquiries and requests with patience, empathy, and a sincere commitment to helping.
• Collaborate closely with colleagues and other departments to ensure comprehensive fulfillment of patient requirements.
• Work collaboratively with the broader team to create a positive and empathetic atmosphere where patients feel valued, respected, and secure.
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• 1 year of administrative experience
• Previous experience in a similar role or environment where working under pressure was a regular part of the job is a plus.
• Proven capacity to remain calm and focused during high-stress situations, ensuring consistent productivity and quality of work.
• Demonstrated ability to thrive in a fast-paced and dynamic office environment, effectively managing competing demands and maintaining composure under pressure. 
• Proficient in prioritizing tasks, meeting deadlines, and efficiently handling multiple responsibilities in a busy office setting.
• Excellent interpersonal and communication skills to collaborate with colleagues, clients, and superiors, even in high-pressure scenarios.
• Adept at organizing and structuring workloads, enabling efficient navigation through a busy office atmosphere.
• Strong analytical skills and the capability to find practical solutions to challenges that arise in a demanding work environment.
• A collaborative mindset, ready to contribute to a supportive team atmosphere, fostering collective success in a fast-paced office.
• Demonstrated track record of being accountable, responsible, and trustworthy in all tasks and assignments.
• Maintain excellent attendance records, arriving on time and consistently adhering to scheduled work hours.

This position is full-time, Monday through Friday, 8:00 AM to 5:00 PM. 

Precision Orthodontics offers competitive pay, health insurance (medical, dental, vision), 401(k) retirement plan, Paid Time Off and Paid Holidays, Performance Bonuses, Company social events and social media campaigns throughout the year, complimentary and discounted orthodontic treatment for yourself and immediate family, and much more! 

In accordance with state applicable laws, Precision Orthodontics is required to provide a reasonable estimate of the compensation range for this role. Individual compensation decisions are ultimately based on a number of factors, including, but not limited to, qualifications for the role, experience level, skillset, and internal alignment.