Customer service representative

Customer Service Representative

Mon-Friday - 7 : 30 -4 : 00 PM

The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face of our organization to the customer in providing value added services that grow our business.

Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints.

Essential Functions

Provides customer focused service to assigned accounts.

Responds to and manages customer orders from order entry to delivery and invoicing.

Understands and communicates the value of our products and services.

Understands customers' products, services, business operations and needs.

Communicates effectively over the phone and electronically.

Uses a variety of systems to enter and complete transactions.

Accomplishes work within set timeframes.

Key inside contact for specific customer / seller base.

Advise customers of order status.

Provide relevant customer information to other departments : forecasts, personnel changes, address changes, receiving schedules, etc.

Timely and accurate administration of sales orders, customer complaints, material returns and credits.

Answesr price and availability questions.

Responds to customer literature requests for MSDS, Certifications, etc.

Follow all applicable ISO procedures.

Use system reports and inquiries to drive activities that ensure superior customer service.

Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.

Process new customer / update requests.

Provide market or account intelligence gained through customer contact.

Participate in customer calls and visits with sellers.

Proactive communication with product supply reps and shipping department of any order changes customer initiates.

Work with seller and PSRs to reduce aged inventory.

Other duties as assigned

Education and Experience

High School Diploma or GED

3 years' experience in Customer Service preferred.

Proficient with Microsoft Suite of Services to included :

Outlook, Excel, Word, and PowerPoint

Experience with SAP preferred but not required.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Last updated : 2024-03-02