What are the responsibilities and job description for the Customer Service/Sales Representative position at Nesco Resource?
Nesco Resource is recruiting for a great opportunity in East Greenbush, our client is looking to add to their team and is in need of a Customer Service/Sales Representative.
Responsibilities :
QUALIFICATIONS:
Critical Success Factors :
Required Skills/Experience:
Desired Skills/Experience:
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Responsibilities :
- Be front-and-center in ensuring a positive customer experience as it relates to our company, our products, and our services
- Communicate directly with customers, sales reps, and distributors via telephone, electronically, or face to face
- Responsible for the sale and maintenance of new and existing service contracts
- Responsible for all service contracts and extended warranty revenue with quarterly deadlines and deliverables
- Actively cold call customers to expand the Preventative Maintenance funnel
- Recommend changes in services and policy by evaluating results and competitive developments
- Develop strong, ongoing relationships with prospects and customers
- Maintain and track all field service activities. Keep current by updating the database regularly
- Listen and respond promptly to customer concerns
- Manage field service scheduling,and coordinate with other team members and departments to optimize the sales and service efforts
- Transact orders for replacement parts and consumables
- Manage return of customer and loaner analyzers and parts
- Manage field service inventory levels
QUALIFICATIONS:
Critical Success Factors :
- The ideal candidate possesses excellent customer service/sales skills and mindset
- Comfortable in dealing with customers and sales and service personnel from across the world
- Organized, detail oriented and motivated by learning
Required Skills/Experience:
- Strong verbal and written communication skills. Must be self-motivated, have strong interpersonal skills and cooperate well within a team .
- Proficient in utilizing Microsoft Office including Word, Excel, and Access
Desired Skills/Experience:
- Fast learner
- Previous experience working in a technical environment
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Recommended Skills
- Attention To Detail
- Communication
- Curiosity
- Customer Experience
- Customer Service
- Databases
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