Member Services Specialist

About You

Do you enjoy forming professional relationships, handling customer inquiries, solving issues, and being administratively organized? If so, then the NETA team is excited to hear from you.

About the Job

The primary objective of this position is to coordinate internal membership functions, including certification exam processing, membership outreach, continuing education administration, membership programs, and policies. This role will have significant interaction with internal team members and member programs.

About Us

NETA, the International Electrical Testing Association, is on a mission to lead the electrical power systems industry through education, standards development, accreditation of third-party testing companies, and certification of electrical testing technicians. Put simply, this means that we literally wrote the book(s) on how to navigate medium and high-voltage power systems safely and we work tirelessly to educate industry professionals on the importance of these documents. We take the practice of safety and equipment reliability seriously, so we also accredit testing companies that remain divested of competing interests and certify their technicians based on their unique skillsets and field experience.

Primary Responsibilities

• Assist with managing the organization’s CRM database to ensure it reflects accurate and current member information, including technician and company changes.
• Conduct membership outreach to drive growth and increase knowledge for our member companies.
• Assist with the development and production of internal member programs.
• Collaborate with the Member Service team to research, propose, test, and implement updates and/or improvements to the processes involved in the member programs.
• Coordinate with CRM Database & Systems Manager to develop and implement member program enhancements in Association Anywhere.
• Assist with training new Member Services team members and cross-train on all functions for coverage.
• Serve as the main point of contact for internal member inquiries such as:
• - Invoice and roster questions- Technician card and certificate requests- PowerTest and meeting registration- Certification exam verifications of eligibility- Continuing education programs available- Continuing education programs available- Coordinate the CEU process with IEEE for NETA courses
• Serve as a resource to the Member Services team regarding all association programs.
• Assist with reviewing and updating program policies with Member Services.
• Assist with creating, updating, and maintaining standard operating procedures (SOPs) for Member Services.

Qualifications

• Associate degree preferred; High School diploma required.
• Minimum of 3 years’ experience in program management, administration, or a customer service-related role; or combination of education and/or work experience relevant for this role.
• Strong organizational skills and ability to handle multiple projects.
• Positive attitude and desire to provide excellent customer service to our members, partners, and fellow staff members.
• Ability to work cooperatively, creatively, and flexibly with co-workers.
• Excellent verbal and written communication skills.
• Experienced with project management with ability to manage multiple priorities simultaneously.
• Able to provide creative insights and recommendations for advancing the role with a focus on future growth.
• Experience working with a membership base and volunteer committees highly desirable.
• Strong self-starter with a focus on high achievement.
• Computer proficiency using Microsoft Office Suite – Outlook, Excel, Word, and PowerPoint, as well as a database management software.
• Travel required for conferences and other events on behalf of the association.

Physical Requirements

• Physical requirements are consistent with working in an office environment – sitting for long periods of time, walking throughout the office, able to go up and down stairs without an elevator, able to lift and move 35 pounds, repetitive motions that may include wrists, hands, and fingers, and operating office equipment.
• When attending PowerTest, or any other event on behalf of the association, standing and walking for an extended period will be required over multiple days, along with moving, packing and unpacking heavy boxes, and any other physical requirement to put on a large event like a conference.

We are an equal opportunity employer in which all qualified applicants will receive consideration for employment without regard to race, color, height, weight, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service: 3 years (Required)

Ability to Relocate:

• Portage, MI 49024: Relocate before starting work (Required)

Work Location: In person