What are the responsibilities and job description for the Tax Support Representative position at Netchex?
Job Summary:
The Tax Support Representative is responsible for assisting clients in maintaining and understanding payroll tax account data. This role supports the department in collecting, paying, and filing payroll taxes while providing a high level of customer service.
Duties/Responsibilities:
- Assess incoming requests for prioritization
- Process incoming and outgoing mail
- Audit and manage TPA, POA and missing account numbers
- Hand key tax returns
- Responsible for tax activities, including compliance with local, state and federal regulations
- Assists with special projects as needed (end of year reconciliation)
- Meets time constraints and client or agency deadlines
- Tracks daily work load via Salesforce
- Answers incoming calls for clients, agencies, and internal team members
- Other duties as assigned
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Thorough knowledge of payroll tax related regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
- MasterTax experience preferred
Education/Experience:
- Bachelor’s degree in related field preferred.
- FPC preferred.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
Why Join Us? We offer:
- A fun, rewarding, and team-based work environment
- 100% Employer paid Health & Dental Insurance for employees.
- 100% Employer paid Short-Term and Long-Term Disability Insurance for employees
- 100% Employer paid Life Insurance for employees
- Vision Insurance, Generous PTO and paid holidays
- 401(k) Employer Match
- Opportunity to grow your career - company culture that promotes from within
- Philanthropic opportunities to give back to our community
- Business casual dress attire
- NETCHEX is an Equal Opportunity Employer