ServiceNow Architect

Job Description

ServiceNow Architect 

Job Description 

We have an opportunity for a ServiceNow Architect to join our talented IT Services team. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow platform and must be able to provide strategic and tactical support to Clients, support multiple projects simultaneously, and adapt to changing priorities. 

Typical responsibilities include: 

• Proven experience as the lead technical resource leading the development of solutions in client environments.
• Provide technical leadership and mentoring, perform peer code reviews, and ensure the ServiceNow team follows software development best-practices
• Experience with implementation of Service Now core platform functions, ITSM processes, custom or scoped app development, and at least one of the following:  Discovery/Service Mapping, SAM Pro, ITBM, ITOM, or Performance Analytics. 
• Experience building scoped applications in ServiceNow that leverage the power of the platform while providing unique functionality to the Client
• Create and maintain API and data integration processes between ServiceNow and other services.
• Experience leveraging MID Servers for integration and automation
• Prepare and present client facing and internal deliverables that are technology related
• Translate business requirements into detailed technical designs that represent actionable development tasks
• Maintain production instance reliability through utilization of Change and Configuration Management processes.  Serve as the Release Manager with final technical authority to approve releases into Production
• Monitor health, usage and overall compliance of the application
• Collaborate with Business Analysts to understand the Client requirements and communicate approach options as needed
• Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Oversee major version upgrades and install patches
• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other configurations required to support client processes
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis

Qualifications

• Bachelor’s degree in Computer Science, MIS or Business relateddiscipline 
• 4 years of hands onexperience as ServiceNow Architect 
• Certified ServiceNow Administrator
• Certified ServiceNow Implementation Specialist
• Experience developing and implementing systems using Agile/Scrum methodology
• 3 years of experience with ITIL Service Management processes. ITIL Foundations certification preferred.
• 3 years of experience with core JavaScript development
• 2 years of experience with web technologies such as DHTML, CSS, AJAX, XML, HTTP
• 2 years of experience with Server sidetechnologies such as Rino, Jelly 
• 3 years of Database technologies such as JDBC, SQL, MySQL, Oracle
• Previous experience working with and mentoring junior ServiceNow developers
• Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Polices, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups to name a few
• Understanding and experience related to advanced ServiceNow development including the following:
• Browser events, best practices in JavaScript coding, style sheets, jQuery
• The Glide Stack, Jelly scripts along with SN extensions, server-side JavaScript
• Database relationships, views, query definition, before / after business rules
• Must be eligible to meet government eligibility requirements

About Us

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").