Introduction:
Netlogic Computer Consulting is a leader in providing first-rate IT solutions and customer service to a diverse client base. We are currently seeking a highly motivated and tech-savvy individual to join our team as an Entry Level Help Desk Technician. This is your chance to start a rewarding career in the IT industry, working alongside experienced professionals in a supportive and growth-oriented environment.
Job Description:
As an Entry Level Help Desk Technician at Netlogic Computer Consulting, you will be the first point of contact for our clients, requiring both technical know-how and excellent interpersonal skills. Your duty is to provide technical assistance and support related to computer systems, hardware, or software. You must be able to troubleshoot problems and advise on the appropriate action.
Key Responsibilities:
- Respond to queries via phone, email, or chat.
- Provide technical assistance for questions and issues about computer systems, software, and hardware.
- Walk customers through problem-solving processes.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Record events, problems, and resolutions in logs.
- Redirect unresolved issues to the next level of support personnel.
- Follow standard help desk procedures.
- Identify and suggest possible improvements on procedures.
- Prioritize and manage many open cases at one time.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve issues.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
Qualifications:
- College education or certifications in IT is a plus.
- Basic understanding of computer systems, mobile devices, and other tech products.
- Initial understanding of networking concepts.
- Basic knowledge of Active Directory.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Ability to work well in a team environment.
- Proficiency in English.
- Flexibility to work in shifts.
Preferred Qualifications (but not required):
- Experience in a help desk role or customer support.
- Familiarity with help desk software and tools.
- Bachelor’s in IT or higher
- MSP relevant certifications (Microsoft 365, Azure, CompTIA, ISC2, Cisco, Sophos, etc)
- In-depth knowledge of AzureAD, Intune Endpoint Management, SharePoint Online
Benefits:
- Competitive salary
- Health, Dental, and Vision insurance
- Retirement plan options
- Company-sponsored training
- Opportunity for advancement
- Supportive work culture
- Access to the latest tools and technology
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
Experience level:
Schedule:
Work Location: Multiple locations
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