IT Project Manager

Company Description

NetSteady is a technology consultancy dedicated to the delivery of voice, video, and data services to clients large and small. We offer a fun and fast-paced work environment that values independence, creativity, and community involvement. We are nationally known for designing and installing networks that other technology companies cannot. 

As the Project Manager, you will be an integral part of NetSteady's continued growth. This position will work with internal and external clients to ensure project delivery. This is a perfect role for someone with comprehensive project management experience.

Job Description

In this role, you will be responsible for both internal and external facing responsibilities which includes communication with clients and internal stakeholders, managing change and continuous improvements within the engagement, ensuring alignment of processes to client driven objectives. You will help improve processes, enact workflow management to ensure optimal and efficient service delivery. 

The ideal candidate candidate will have excellent organizational and management skills, successful and positive client management experience and strong written and verbal communication.

Responsibilities:

Client relationship management

• Act as the primary point of contact for client engagement
• Develop a clear vision of the client’s objectives and manage their expectations.
• Set up dashboards to track important project milestones and work to ensure adherence to targets.
• Own communications such as weekly calls, ensuring agendas and minutes are sent.
• Support the hosting quarterly business reviews and project retrospectives.

Project management

• Ensures project sets milestones and meets specifications.
• Provides regular status reporting and capacity plan updates.
• Manage the activities and optimize the work processes of the team.
• Contributes to the ongoing effort to refine and maintain processes, policies and procedures.
• Create, monitor, and control metrics impacting product and team quality.

People management

• Ensure the mobilization of your team by regularly assessing morale, finding the causes of problems and implementing appropriate solutions, etc.
• Coach team members in their work to promote their development in their position or career.
• Conduct and/or validate performance evaluations and set team objectives.
• Work with HR to identify and manage non-performance and/or interpersonal conflicts.
• Approve timesheets and manage absences and vacations of team members.

Company processes

• Identify and fix issues with timecards or other internal tracking systems
• Take ownership, manage progress, and be held accountable for internal initiatives as assigned.

Qualifications

• 4 years of leadership experience 
• Excellent written and spoken English
• Excellent communication and interpersonal skills.
• Strong commitment to quality and eye for detail.
• Ability to drive change and innovation.
• Ability to manage, coach, develop and motivate people.
• Ability to work with a wide range of individuals (nationalities, cultures, experience, skills).
• Ability to get to expected outcomes despite ambiguities and uncertainties.
• Excellent data analysis, slide deck creation and presentation skills.
• PMP, CSM, and/or ITIL certifications

This position is hybrid, and will require on-site work at least 3 days per week. 

No recruiters, C2C, or third parties please.

Candidates MUST currently live in the Central Ohio or surrounding areas. 

Additional Information

This is an awesome opportunity to start working with an amazing company! Do you think you could be the perfect fit? 

Here’s what NetSteady will offer to the successful candidate:
• Compensation commensurate with candidate's education and experience
• Benefits package (Paid Time Off, 401k, Health, Dental, Vision)
• Opportunities for career advancement
• A fun and active work environment
• Opportunities for travel, meeting new people, and new experiences