What are the responsibilities and job description for the Corporate Account Associate position at Network Distribution?
ESSENTIAL DUTIES AND Responsibilities:
- Support our customer and your team by entering orders, answering emails, running reports, fixing pricing errors, updating order guides and loading pricing.
- Work cross functionally to maintain and update pricing.
- Perform new account setup tasks: location setup, order guide setup.
- Participate in team conference calls ensuring new processes are understood and SOPs are updated accordingly.
- Develop relationships with customers, distributors and internal departments.
- Collaborate with distributors to ensure accuracy of order guides, orders and SOPs.
- Ensure special and proprietary items are marked appropriate in order guides.
- Support the distributor assignment process (completing surveys and providing recommendations etc.)
- Maintain corporate account customer locations in customer master (address updates, member ID numbers).
- Support member managed accounts: Ensure proper distributor assignment & resolve discrepancies.
- Develop understanding of capabilities and other functional areas including pricing, category etc.
- Ensure month end processes and other assigned tasks are completed on time.
SKILLS AND ABILITIES REQUIRED:
- Solid customer service, problem-solving, and interpersonal skills
- Able to work with a team and receive direction and feedback from others
- Positive team player
- Detail-oriented and capable of multi-tasking
- Excellent oral and written communication skills
- Strong keyboarding skills
EDUCATION AND EXPERIENCE REQUIRED:
- Work History Requirements:
- Minimum of 1 year customer service experience.
- Education Requirements:
- Bachelor's degree preferred but not required
Technology and software requirments:
- Basic level skills in Microsoft Excel, Word, and Outlook
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