Salary Resume Critique Job Openings

Help Desk Technician I or II

Network One
Medford, OR Full Time
POSTED ON 3/23/2024
  • Answer inbound calls from contract clients
  • Enter service tickets to PSA (Professional Services Automation)
  • Troubleshoot issues
  • Common Issues:
  • Password reset
  • Wi-Fi and networking issues
  • Application support
  • Adobe
  • Office 365
  • Industry specific
  • Create new Office 365 accounts
  • Configure and deploy new hardware
  • Support phone & PBX (Private Branch Exchange) systems and hardware
  • Install & support networking gear
  • Follow proper escalation process for more advanced troubleshooting
  • Work with third-party vendors
  • Workstation/hardware troubleshooting
  • MFP (Multifunction Printer)/efax/fax support

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Education:

  • High school or equivalent (Preferred)

Experience:

  • Windows: 1 year (Preferred)
  • Active Directory: 1 year (Preferred)

Work Location: In person

Salary.com Estimation for Help Desk Technician I or II in Medford, OR
$85,476 to $111,666
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