Office Manager

Neuphoria TMS is an outpatient mental health and psychiatry clinic committed to restoring hope, healing, and health to those affected by mental health. We offer a unique holistic approach to mental health through the combination of psychiatry, therapy and Transcranial Magnetic Stimulation (TMS). TMS is a very effective tool for treating treatment-resistant-depression, anxiety, OCD, and other “off-label” cognitive impairments including Parkinson’s, Substance Use Disorder, Chronic Pain and more. We are located in a office in the medical district of Wilmington.

We are seeking an Office Manager that will be the main point of interaction for our clients receiving care at our facility. A passion to help others combined with an outgoing and friendly personality and some experience in a medical office will make you an exceptional candidate for this position. In addition to the knowledge and experience you bring, the position will be trained and certified internally.

Core Responsibilities

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Manage external vendor payments, schedule
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance daily receivables and ensure all credit payments are accurate
• Explain fees, services, and policies
• Assist with UR/Authorizations for client's insurance.

Other duties as necessary

Qualifications

• High school diploma or equivalent, required
• 1-2 years of Medical, Administration, and/or Customer Service experience, preferred
• Bachelor’s Degree, preferred

What are we looking for?

• Excellent verbal and written communication
• Ability to maintain confidentiality
• Strong computer skills
• Strong attention to detail
• Team player
• Efficient time management and workload prioritization
• Strong multitasking skills
• Basic understanding of common medical terminology

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person