ABA Practice Manager

Become an ABA Practice Manager with our Lancaster, PA team! ABA Practice Managers earn a competitive salary, have opportunities to earn bonus income, and enjoy a generous benefit package.

What To Expect

The ABA Practice Manager (PM) is accountable for optimizing business performance of NeurAbilities ABA site(s). This includes exceeding key performance indicators (including Census, Billed Clinical Hours, Staff Productivity, Cancellations, and Staff Retention), overseeing facility management, ensuring compliance, and directly leading operations and clinical paraprofessional teammates.

Why Choose NeurAbilities

• Competitive salary based on years of experience and skill set.
• Quarterly Bonus Income Opportunities.
• Career pathways for leadership in a rapidly growing company.
• 20 days of PTO, 1 Floating Holiday (Joy Day), plus 7 paid holidays for qualified employees.
• Benefit package which offers medical, dental, and vision insurance (lowest cost medical plan is $.50 biweekly).
• Company paid Life and AD&D insurance.
• Voluntary short-term disability and voluntary long-term disability plans available for qualified employees.
• 401K matching 100% of 3% of total compensation contribution plus 50% for 3-5% of total compensation contribution.
  
  
  

What You Will Do

Management

• Responsible for the hiring, performance management, and development of operations staff within assigned site.
• Supervises or manages, directly or through qualified subordinates, all operations staff within assigned site and ensures completion of assigned tasks.
• Provides operational guidance and administrative training to clinical and operations staff.
• Supports the clinical team in the identification and hiring of Board-Certified Behavior Analysts (BCBAs) and Behavior Specialist Consultants (BSCs). Conducts the operational component of interviews.
• In the absence of Client Service Coordinator (CSC), the PM is responsible for all tasks outlined in the CSC job description.
  
  
  

Operations

• Owns and manages key operational performance indicators of respective site(s) (including Census, Billed Clinical Hours, Staff Productivity, Cancellations, and Staff Retention).
• Analyzes weekly metrics, conducts weekly site meetings to devise action plans, reports on weekly projections, and ensures progress against action plans.
• Collaborates with clinical management on meeting clinical performance benchmarks.
• Drives site census and staff growth through building local community relationships by conducting marketing outreach for at least 1 hour per week.
  
  
  

Staffing

• Responsible for operational oversight of Behavior Health Technicians, including hiring, administrative training, maintaining full schedules, and performance.
• Supports new hire training, shadowing, EMR profiles/clinic access, schedules, and employment files (as needed).
• Forecasts staffing needs for site and presents needs on a recurring basis.
  
  
  

Facility Oversite

• Manages office supply inventory and day-to-day facility functions. Reports issues, conducts monthly fire/quarterly emergency drills, provides incident reporting, and ensures office needs are met.
• Adheres to site budget for office supplies and IT needs and communicates any needs to Regional Director for approval.
  
  
  

Patient Management

• Comply with all company policies and state regulations related to client intake, visits, assessments, documentation, and file management.
• Ensures compliance and adherence to all HIPAA requirements and regulatory agencies.
• Supports clinical team (BCBA/BSC, Clinical Director/Supervisor) in providing high quality care, through supporting patient scheduling, scheduling family meetings, etc.
• Adjusts posting errors requested by Billing and ensuring session conversions are completed.
  
  
  

What You Will Bring To The Team

• Bachelor’s degree in business, Public Health, Healthcare Administration, or related field; or
• 3 years’ relevant experience in a business operations environment.
• 3 years’ experience within operations, evaluating metrics and optimizing performance.
• 1 year of supervisory experience leading diverse teams towards a common goal.
  
  
  

Working Conditions And Physical Demands

• This job operates in a professional clinic environment and routinely uses standard office equipment such as a computer, phone, photocopier, filing cabinet, and printer.
• Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.
  
  
  

Potential For Advancement

Career pathway is upwards within the Operations department, with the next role being a Director of ABA Operations Support.

About The Company

NeurAbilities Healthcare is a distinguished specialty healthcare provider with a team that constantly seeks new and innovative ways to provide the best possible care for patients. Founded by a neurologist who put his vision of compassionate, high-quality patient care into practice, we remain on a mission to transform the lives of individuals with autism and other neurodevelopmental disabilities in New Jersey, Pennsylvania, and beyond. Each of our dedicated team members share the same mission of providing top-notch medical and psychological care and integrated behavior services to over 10,000 patients annually.

We develop our people by creating paths to internal promotions, but what really distinguishes us is the vibrant culture we nurture. Joy fuels our team! We gamify the workplace through events and friendly competitions while recognizing and celebrating our accomplishments with giveaways and appreciation initiatives. We are motivated by empowering our staff and patients and celebrating success.

Core Values

• Compassion – Exhibits empathy and active listening skills when working with patients and families; always expresses kindness to patients, families, and team members.
• Excellence – Demonstrates a desire to learn, grow, and develop professionally and a commitment to best practices and excellent customer service with a patient-centered mindset.
• Collaboration – Works well as part of a team, sharing knowledge and experience with colleagues for the benefit of patients and other team members.
• Joy – Exudes positivity and an appreciation for victories of all kinds and makes a conscious daily effort to raise morale for others around them.
• Integrity – Invested in our mission and in the virtue of oneself, conducting business respectfully and honestly, and always prioritizing the best interests of patients and colleagues when doing so.
  
  
  

NeurAbilities Healthcare Inc is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability, or any other category protected under law.