IT Support Technician

About The Job

The next evolution of MRI is here!

neuro42 is a Bay Area startup developing point-of-care MRI and robotics for diagnosis and interventions of neurological conditions. Our vision at neuro42 is to arm neurophysicians with the finest in visualization and guidance technologies to provide best-in-class treatment solutions for their patients.

Join our team as the IT Support Technician.

Qualifications

• Administration experience in GSuite and Office 365 domains
• Great communication skills with the ability to work as a team player
• Must be a self-starter that can work independently and deliver according to expectations
• Minimum of 2 years of tech support experience in the field
• Experience in customer service with a positive attitude toward helping clients
• Experience with Dropbox, Office 365, G Suite
• Excellent verbal, organizational and follow-up skills, can-do attitude, detail oriented
• High level of expertise in Linux and Windows, including installation and troubleshooting
• Familiarity with TCP/IP networking to include setting-up routers, switches and Wi-Fi
• Proficient in resolving hardware issues with PCs and servers
• Experience with installing network printers and troubleshooting printing operation
• Ability to lift up to 40lbs to set-up and move computer and server equipment
• Ability to assist team members with on-site installations of: network cabling, Wi-Fi access point mounting, IP network surveillance cameras, VoIP phones
• Strong commitment to the mission of Young Community Developers Inc. and to individuals from diverse populations
• Self-motivated individual who has a passion to ensure that program goals, objectives and tasks are completed in a timely fashion and exceeds standards

Responsibilities

• The IT Support Technician will be able to provide troubleshooting and problem-resolution services to staff regarding a wide variety of hardware and software issues
• The IT Support Technician uses documented processes and procedures to execute required duties and can work with a minimum of supervision and assistance
• Desktop support (PC & Linux) experience
• Software and hardware support for day to day operational trouble-shooting (PC & Linux)
• Monitor and maintain security and patch level on all workstations to ensure all systems are updated, secured and protected
• Network and Server experience (WAN & LAN)
• Setting up network switches and network printers
• Mobile phone support experience with iOS and Android devices
• Perform and delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Proven track record for comprehensive, systematic troubleshooting, problem solving skills
• Demonstrated ability to achieve high level of customer satisfaction
• Ability to exercise good judgment in determining work and problem resolution priorities and approaches

If you are a motivated individual, looking to join a highly enthusiastic team that values integrity, teamwork and diversity in thought, neuro42 is where you want to be. A competitive salary, medical benefits, and the opportunity to be working on the most innovative technology awaits you. Apply today with your resume.