Front Desk Specialist

Front Desk Specialist is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment.

Education and Experience

• High school diploma or GED completion is required
• Experience with AthenaOne preferred or an alternate EMR system experience is preferred
• Microsoft 365 experience required: must be able to use excel, word, and teams
• 1 or more years experience in a medical office is required

Job Knowledge

• Must be able to communication clearly over the telephone and in person
• Must be organized, have excellent time management skills, great attention to details and able to multitask effectively
• Must have high emotional intelligence and be able to interact positively with concerned patients
• Must be able to gather and interpret clinical data
• Must be able to work independently in a fast paced environment

Essential Duties

• Greet patients professionally both in person and on the phone
• Quickly answer questions or properly refer to the appropriate team member
• Optimize provider schedules and patient satisfaction through appropriate scheduling
• Notify Medical Assistants of patient arrivals
• Comfort patients by anticipating anxieties and effectively answering questions
• Maintaining office inventory by anticipating supply needs and communicating with lead
• Works in coordination with other members of the Physicians' Billing Office as necessary
• Meets and exceeds short and long term goals and KPIs as established for the department
• Performs job functions and duties according to department’s policies and procedures
• Reports to work, meetings and professional obligations on time
• Participates in administrative staff meetings and attends other meetings and seminars
• Assists in evaluation of reports, decisions, and results to meet department goals
• Recommends new ideas, policies, and procedures to promote team improvement
• Takes ownership of projects, researches data and follows up with detailed action plans
• Actively participates in problem solving to create needed resolutions
• Performs other related duties as required and assigned
• Adheres to Corporate, Department and HR policies and procedures

Physical Requirements

• Employee is required to have visual and auditory acuity necessary for communications with other employees and/or customers to meet business needs of NHVC.
• Employee must be able to see written documentation and be able to speak and hear for communication with employees/customers.
• Ability to use a wide array of office equipment including, but not limited to a PC, copier, fax, multi-line telephone, etc.
• Employee is exposed to general indoor working conditions and may on occasion require light lifting or no greater than 20 pounds and some offsite travel.