Pharmacy Technician

Description

At Nevada Heart and Vascular Center (NHVC) Pharmacy Technician is a role that requires great attention to detail and is primarily tasked with ensuring patient medication orders are quickly and accurately filled. In this clinical role, the Pharmacy Technician will be responsible for communicating with various members of the patient care team and accurately submitting documents to pharmacies, insurance companies, and infusion centers. Additionally, the Pharmacy Technician will be responsible for the precise interpretation of physician pharmacy orders to ensure the patient receives the highest quality of care. The Pharmacy Technician reports directly to the Pharmacy Technician Supervisor with additional direction from the Nurse Manager and clinic physicians.

Requirements

Education and Experience:

· High school diploma or GED.

· Nevada State Pharmacy Technician license, approved by the Nevada State Board of Pharmacy.

· General computer skills with working knowledge of word processing, spreadsheet, and email applications.

· Detail-oriented with good analytical and organizational skills.

· Outstanding interpersonal skills, with the ability to work cohesively within a team environment.

· Excellent oral and written communication skills to effectively converse with patients, staff, physicians, pharmacists, all levels of management and any outside sources.

· Preferred qualification, but not required:

o Experience in a cardiology practice

o Familiarity with cardiac medications

JOB KNOWLEDGE:

• Maintain professional etiquette and interpersonal skills, including effective and appropriate communication with staff, physicians,      pharmacists, patients, insurance companies and all outside sources.  
• Display time management skills and the ability to prioritize tasks.
• Ensure punctuality for work hours, lunch breaks, and meetings. 
• Ability to defer to more senior staff, and/or correctly escalate challenges up the chain of command.
• Possess technological skills, such as using word processing, spreadsheets and other programs as needed. 
• Locate, review and critically interpret/analyze data.
• Work independently in a fast-paced environment.
• Support patient dignity, privacy, and confidentiality at all times.
• Uphold a collaborative approach to teamwork, and desire to be a  team-player.  
• Understand, participate in, and utilize Continuous Quality Improvement  (CQI) projects.

ESSENTIAL DUTIES:

• Must follow all policies, procedures, and other directives from administration to include but not limited to:
  • OSHA Safety Manual, Corporate Compliance Manual, HIPAA Compliance Manual, Employee Handbook, and departmental policies and procedures. 
• Must be able to arrive at shift/location by scheduled start time, unless approved by management. 
• Refill patient medication orders in the Electronic Medical Record (EMR) or by fax, precisely as received from the      prescribing physician. 
• Submit prior authorizations to insurance companies to ensure drug coverage for the patient.
• Communicate with patients regarding medication refill requests and drug coverage, while maintaining a courteous and professional demeanor. 
• Converse with pharmaceutical representatives, ensuring a competent and polite manner as a representative of NHVC. 
• Respond to fax messages from pharmacies in a timely manner.
• Submit infusion medication documents, patient demographics, laboratory results and patient medical record notes to infusion centers.
• Answer multi-line telephone calls from various outside sources, representatives, and patients. 
• Read and interpret physician orders.
• Accurately review, analyze, and update  patient medical records. 
• Attend staff and other meetings and training courses as needed. 
• Willingness to complete other duties as assigned. 

PHYSICAL REQUIREMENTS:

• Pharmacy Technician is required to have visual and auditory acuity necessary for communication with other employees, physicians, and patients to meet the business needs of NHVC.  
• Pharmacy Technician  must be  able to see written documentation and be able to speak and hear for communication with employees, physicians, and patients.   
• Ability to use a wide array of office equipment including, but not limited to a PC, copier, fax machine, and multi-line telephone.  
• Occasional lifting of heavy or awkward items, walking, bending and stretching in a clinical office setting.