Technical Support Specialist

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

JOB MISSION:

New Balance is a world-class company, focused on being the world's best-running brand and a top athletic brand. We innovate fearlessly, guided by our core values, and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers – those kindred spirits who follow only their passions — because tomorrow belongs to the courageous of today. Our goal is to deliver best-in-class customer experiences across all channels using modern technologies.

We are actively seeking a skilled and motivated Technical Support Specialist to join our North America Technical Support Team. This individual will be the key to our success in building relationships and supporting our New Balance Manufacturing locations. At New Balance, we seek active learners who love to use modern technology to solve challenging problems. You will be working with the latest technologies and frameworks, as well as working together with the rest of the team to push New Balance as an innovator for years to come.

MAJOR ACCOUNTABILITIES:

• Perform troubleshooting and identification of applicable problems relating to PC’s/MAC, applications, and basic network communications.
• Engage throughout the lifecycle of a ticket, including research and communication of status to users.
• Provide administrative support for business applications to end users.
• Work with additional IT staff to manage ticket assignments and issue resolution.
• Monitor Service Desk queue (voicemail, e-mail, and ticketing system) for support inquiries.
• Administrating users, groups, & permissions in Azure/Entra AD.
• Mobile device management using centralized control applications (iOS and Android)
• Departmental purchasing to include order creation, receiving and inventory control of equipment/supplies.
• Contribute to our Knowledge database by creating Knowledge articles.
• Support of Retail sites and understanding of POS (Point of Sale) systems

REQUIREMENTS FOR SUCCESS:

• Minimum of 2 years of experience in a technical support, helpdesk, network support position
• Preferred: Knowledge of Windows, MAC, Intune, Zscaler and Azure MFA
• Highly organized and self-motivated.
• Passion for teamwork and problem solving.
• Be familiar with and capable of supporting and troubleshooting common business technologies, particularly Microsoft products (including Office365)
• Deliver excellent customer service onsite and via the telephone/remote applications.
• Must be well spoken, organized, detailed-oriented, dependable, and flexible.
• Troubleshooting & managing network equipment for a global organization
• Working with 3rd party vendors and contractors

#LI-SQ1

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.