What are the responsibilities and job description for the Customer Service Rep. position at New Century BMW?
Qualifications
Education
High school diploma or the equivalent.
Licenses
Driver's License
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements.
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
10 lbs to 25 lbs
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
ladders
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
Assist customers with a Loaner Vehicle.
Primary Responsibilities:
- Maintain and adhere to Loaner policies and procedures.
- Exhibit ethical behavior, provides the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
- Ask all Customers for Identification and Insurance information.
- Perform “Walk Around” inspection with customer present before giving keys to customers and returning vehicles as well.
- Maintain files in a timely manner.
