Feed Warehouse Supervisor/Customer Support Specialist

Essential Duties & Responsibilities: Include but are not limited to the following:

Feed Warehouse Oversight

• Takes in retail feed products from suppliers.
• Operates equipment including legs, conveyors, forklift, and scale.
• Maintains open communication with the Location Manager and Retail Feed Manager to coordinate operations.
• Manages product receiving, inventory, invoicing, and transfers.
• Ensures product freshness and rotation of stock.

Customer Service

• Provides fast, efficient, and courteous service always.
• Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel.
• Works extended hours as requested by supervisor to ensure good customer service in busy season.

Maintenance

• Maintain the warehouse and office in a neat and orderly fashion.
• Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
• Keep resource manuals accessible and current.

Billing

• Ensures all items sold are delivered and charged in a timely manner.
• Bill products picked up by customers.
• Correctly split tickets for landlords, etc. as directed by growers.

Daily Operations

• Responsible for weighing incoming and outgoing grain.
• Assist in settling grain in a timely manner.
• Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
• Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary.

Seasonal Operations Support

• Assist in loading and unloading of products from vehicles based on work orders as needed.
• Unloads and loads grain from trucks and wagons as needed.
• Operate fertilizer tender trucks as needed.
• Fill and transport NH3 equipment as needed.
• Operate commercial application equipment as needed.
• Operate a semi-truck in the off-season or as needed.

Other

• Uses all tools, equipment, and vehicles carefully and for their intended use.
• Attend product updates and service training sessions as required by the supervisor.

Qualifications & Requirements:

• Must be licensed and insurable to drive.
• Must have or the ability to obtain a Class A CDL with tanker and HazMat endorsement.
• Must have or be able to obtain a Commercial Handler’s or Applicator’s License.
• Understand the importance of providing very high levels of customer service.
• High school diploma or GED with 1-3 months of related experience.
• Understand the importance of providing very high levels of customer service.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Understand the seasonality of the farm supply business and the in-season time commitment.
• Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
• Possesses problem solving capability and understands the operational processes.