Admissions Support Specialist

SUMMARY

Work with Director of Admissions to maximize the admissions process through implementation of compliant policies, duties, and procedures.

RESPONSIBILITIES

• Understand functions and workflow of CRM platform and SIS ensuring the proper and timely implementation of recruitment strategies using metrics to demonstrate success.
• Remain current in product upgrades and improvements, providing recommendations and leading enhancement efforts.
• Provide initial in-depth training and ongoing training regarding CRM use to Admissions staff.
• Resource and technical support for day-to-day challenges experienced by Enrollment Team with CRM and Student Management System.
• Perform regular data maintenance to ensure accuracy of database(s). Support DOA in the following:
• Daily – Rejected Leads, Speed to Contact, Missed Calls, Daily Enrollments
• Weekly- Call Auditing, Interview Observations
• Check on leads and enrollments to make sure admissions reps are properly inputting information into systems (SIS and CRM) (Daily Auditing)
• Supports DOA in auditing Admissions Representative’s phone calls, interviews, and lead management practices.
• Quality control for the admissions process and assist the Director of Admissions with analysis of secret shoppers, internal audits, external audits, and any compliance related topics.
• Coordinate product knowledge training, exams, and continuing education
• Assist the Director of Admissions in distributing meeting and training agendas, updating manuals, and metrics information for internal meetings.
• Take minutes for all admissions meetings.
• Attend any mandatory meetings and training seminars designated by the Director of Admissions
• Participate in open houses, orientations, graduations, and similar activities as directed by senior managers.
• Assist the Director of Admissions in creating policies, procedures and guidelines for the admissions department.
• Use sound judgment and knowledge of the department and operations to respond to routine questions.
• Maintain inventory of admissions materials
• Coordinate with DOA to provide coverage between the campuses throughout the week. Cover absences of Admissions Reps and Vacation Time as requested.

Job Type: Full-time

Pay: $47,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Admissions Support Specialist: 3 years (Required)
• Organizational management: 4 years (Required)
• Quantitative role: 1 year (Preferred)

Ability to Relocate:

• Cutler Bay, FL: Relocate before starting work (Required)

Work Location: In person

Salary : $47,000 - $50,000