Case Manager

Position Description: The incumbent provides linkages, advocacy and other supports for program participants assigned to their caseload.

Reports to: Program Manager

Summary of Duties: Responsibilities to include but not limited to the following:

• Establish a positive rapport with program participants while maintaining professional boundaries.
• Assists residents in a manner that demonstrates respect, honesty, non-judgment and empathy.
• Serves as a positive role model for program participants by demonstrating good work ethics.
• Schedules and conducts initial phone interviews and intake interviews according to referrals.
• Develops Goals and action steps for each newly assigned program participant within (3) days of admission and updates the service plan at a minimum of every 90 days.
• Creates case files for each assigned program participant and updates files as required.
• Provides an orientation within (24) hours for program participants newly assigned to case load.
• Meets with program participants assigned to caseload weekly, based on individual needs.

• Documents case management meetings and other pertinent information in case files to ensure they accurately reflect program participant’s progress, concerns and services received.
• Provides coordination and referral assistance to program participants in accessing community support services and entitlement benefits. Support services include but are not limited to GED preparation, job training, housing assistance, healthcare, aftercare and AA/NA meetings.
• Compile and enter universal and program specific data elements as defined in HUD’S Final Notice on HMIS (Homeless Management and Information Systems Database) Data Standards.
• Review, explain and provide a copy of the New Transitions Universal and Additional Program rules and procedures to all participants assigned to case load.
• Review, explain and provide a copy of the Homeless Services Reform Act of 2005 (HSRA) and a copy of the Reasonable Accommodations and other forms to participants assigned to your case load.
• Provides monthly statistical data to Program Manager
• Responsible for participant entry process (observing unpacking, completing NEBW property check off list, issuing of keys, providing information and completing program entry documents.
• Responsible for the total participant exit process (observing packing, completing NEBW property check off list, recovery of keys, conducting exit interview.
• Conducts random urinalysis screenings of program participants with follow-up action plans as needed.
• Reports programmatic needs or concerns to the Program Manager.
• Attends all required trainings.
• May have on-call responsibilities as needed.
• Perform other duties as assigned including but not limited to receptionist desk support as needed.

Working Relationships: Regular internal contact with NEW staff, regular contact with other agencies. Functions as a team player, acts responsibly, develops mutual respect and has an appreciation for diversity.Education

: Preferred B.A. /B.S. Degree in Social Work/ Psychology

Experience: Minimum of two years’ experience in human services

Knowledge/Skills/Abilities:

• Strong written and verbal communication, organizational and interpersonal skills.
• Commitment and interest in issues affecting the homeless, low income and underserved populations. Demonstrates initiative and strong leadership skills Computer literacy, proficient in Windows environment
• Functional knowledge of HMIS database

Work Environment / Physical Demands:

• Sustained concentration
• Frequent interruptions
• Ability to navigate steps
• Moderate noise level
• Occasional travel between office and community providers for outside meetings, trainings and resource access
• Considerable sitting, very light lifting, bending, walking

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your highest level of education?

Education:

• High school or equivalent (Preferred)

Experience:

• Case management: 2 years (Required)
• human services: 2 years (Required)

Work Location: One location