Customer Programs Manager

CUSTOMER PROGRAMS MANAGER

WHY JOIN OUR TEAM:

• Health, Dental, and Vision Benefits
• Paid Time Off
• Paid Holidays
• Competitive Wages
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

WHAT YOU NEED TO BE SUCCESSFUL:

• Bachelor’s degree in Business Administration or Communications or related business experience.
• Mid Professional with 5 years of work experience in a manufacturing or customer oriented environment.
• Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
• Superior computer and organizational skills
• Goal orientated and motivated to achieve tasks within set timelines
• Ability to present information in a professional manner in both written and verbal communication
• Ability to work with minimum supervision and possess initiative to seek improvements
• Motivated self-starter with capabilities to work within a fast paced team oriented environment

*Travel is required for this position*

POSITION SUMMARY

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO:

• Understand the full requirements of each customer contract as assigned.
• Develop a project plan, identify project timelines and track status of work vs. plan (includes staying current with program plan).
• Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
• Address and resolve project issues that may arise and manage critical project timelines.
• Conduct weekly project meetings with internal/external stakeholders. Record and publish minutes of each meeting that include actions, owner and due dates.
• Ensure calibration of the contract with the customer and internal stakeholders at all times on both bus and contract deliverables.
• Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
• Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
• Work with customer to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
• Engage in the meaningful development of personal Management By Objectives (MBO) criteria and execute your work to achieve these goals.
• Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
• Identify opportunities for process improvements.

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.comand www.nfi.parts.com

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Experience:

• manufacturing or customer oriented environment: 5 years (Preferred)

Ability to Commute:

• Anniston, AL (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person