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This position is responsible for everything from administrative tasks to member, employee, physician, and lab support tasks. For adults with recovery and re-entry issues, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. This includes assisting the members on the medical case management side with acquiring and utilizing the skills necessary to become self-sufficient to manage and enjoy their lives.
Duties and Responsibilities:
- Communicate member needs to a variety of clinical care team members, and follow-up accordingly.
- Provide supportive services including, but not limited to, assistance in maintaining, monitoring, and modifying covered medical services.
- Maintain the member’s comprehensive clinical record through detailed documentation.
- Adjust to fluctuating peaks in client flow, acuity, and other operational demands while maintaining quality.
- Obtain and record member medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality.
- Coordinate the daily administrative activities, including scheduling, member check-in and check-out, member medical record maintenance, and assisting with member medical referrals.
- Deliver compassionate support, attention, and assistance to members and families.
- Ensure compliance with all health care regulations, including HIPAA and OSHA.
- Collaborate professionally with courtesy and tact when interacting with the leadership team, employees, and members.
- Assist with member primary care and/or Tele-Med or Tele-Psych appointments and complete all required documentation.
- Assist with monitored urinalysis/drug testing of members, as needed and per company protocols.
- Assist with other testing requirements for both members and employees as it relates to COVID.
- Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided.
- Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements.
- In addition, all other duties as assigned.
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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:
- Competitive pay rates – including shift differential for eligible shifts/positions
- Comprehensive medical coverage (including dependents/family) – majority company-paid
- Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
- 401K – with a company match
- Dental, Vision, and Supplementary Insurance – available at low cost to employees
- Paid Time Off
- Paid Sick Time
- Paid Holidays – including 2 extra Floating Holidays
- Even more perks provided by the company, include:
- 10-hour shifts with three days off – for eligible departments/positions
- Onsite meals, snacks, and drinks – complimentary for employees
- Onsite gym services – complimentary for employees
- Onsite professional training opportunities/certifications/continuing education
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Additional Notes:
New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.
Experience
Required
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Excellent communication, organizational, time management, and critical thinking and problem-solving skills required
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Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
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Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually
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A basic understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology for medical assistant practice scope required
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Behavioral Health Paraprofessional designation required (0-2 years behavioral health work experience without higher education, such as Bachelor’s and/or Master’s Degree in relevant course of study)
Preferred
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1 - 2 years: Relevant experience in behavioral health and/or medical field
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Behavioral Health Technician designation preferred (2 years behavioral health work experience and/or higher education)
Education
Required
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High School or better in General Studies or related field
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HS Equivalency or better in General Studies or related field
Licenses & Certifications
Required
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Drug & Alcohol Testing
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Criminal Background Check
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CPI Certification
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CPR/FA Certification
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Annual TB Clearance
Preferred
Skills
Required
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Computer/Technology Literacy
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Effective interpersonal skills
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Patient Care, Med Terminology & MA Experience
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Ability to sit for prolonged periods
Preferred
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Bilingual (Spanish)
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Behavioral Health Experience
Behaviors
Required
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Team Player: Works well as a member of a group
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Enthusiastic: Shows intense and eager enjoyment and interest
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
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Self-Starter: Inspired to perform without outside help
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Goal Completion: Inspired to perform well by the completion of tasks
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization