Account Manager

We are seeking a detail-oriented and customer-focused Account Manager to join our team at NH Print & Mail Services. As an Account Manager, your primary responsibility will be to serve as the main point of contact for assigned customers, ensuring a positive and seamless experience from the initial inquiry to the successful completion of each job. Your exceptional customer service skills, attention to detail, and account management expertise will be instrumental in maintaining strong client relationships and delivering outstanding results.

Responsibilities:

• Serve as the primary contact for assigned customers, providing a positive and productive experience with every job
• Convert sales estimates into orders, and create new estimates where necessary
• Coordinate pick-ups of client materials and agree with the client on delivery dates to maintain production schedules
• Work with the Production Manager as needed to involve third-party subcontractors and perform materials purchasing to fulfill customer projects
• Coordinate with the Production Manager in setting all job schedules to ensure agreement on all due dates
• Print thorough and error-free work orders for processing on the shop floor and obtain signoffs on proofs from customers
• Lead and resolve issues that arise, and perform quality checks through all work areas
• Serve as internal liaison for approving job output at all stages in the production process
• Follow up on job progress and promptly address any questions or concerns.
• Provide complete and secure control over all customer records and company files as necessary
• Maintain compliance with all company policies and procedures, in particular, HIPAA and SOC II Type 2 audit purposes
• Perform the sales role in negotiating and pricing to conclude an estimate accepted by the customer for new business relationships without assigned sales staff.
• Work with the Leadership Team on identifying areas for process improvement and the documentation and implementation of Standard Operating Procedures (SOPs)
• Complete advanced training for industry certification as appropriate (i.e., Mail Design Professional/MDP)
• Assume a leading role in account profitability and ways to improve it
• Learn a production skill in case of emergency
• Perform other duties as assigned by the supervisor

Requirements:

• Strong experience in account management, with at least 5-7 years of relevant work experience with progressive responsibility helpful
• Detail-oriented and analytical thinking
• Strong problem-solving ability
• Excellent customer service aptitude in difficult customer circumstances

· Proficient in Microsoft office products and Adobe creative suites

· Excellent listening and verbal communication skills

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift

Application Question(s):

• What attracted you to this position?
• What are your career goals?
• What makes you a good teammate?

Ability to Relocate:

• Concord, NH 03301: Relocate before starting work (Required)

Work Location: In person