Library Assistants Pine Valley & Multi-Branch

New Hanover County Public Library seeks customer-focused, team-oriented Library Assistants to provide comprehensive and accurate patron assistance at the Pine Valley Library (S. College Rd) and a multi-branch Library Assistant during regular shifts at the Northeast, Downtown, Pine Valley, and Pleasure Island libraries. As the primary point of contact for library services, the position requires a confident and flexible approach to patron engagement. Services include but are not limited to:

• Connecting children, teens, adults and senior citizens to the library collection, facilities and services
• Helping customers navigate library policies and procedures
• Guiding customers through registration and checkout processes using the integrated library system (TLC)
• Responding to reader advisory and general reference questions by accessing a variety of print and non-print resources
• Guiding customers in the use of essential technological devices and equipment to access library resources
• Providing support in checking out and downloading e-content
• Creating attractive and timely displays featuring library resources
• Operating and troubleshooting self-check machines, printers, computers, and other library equipment
• Protecting each customer's right to privacy and access, adhering to the American Library Association Bill of Rights and Code of Ethics 

New Hanover County seeks to work collaboratively across the enterprise and community as a catalyst for change among underrepresented groups to ensure diversity and equity in all areas of county government. The library is passionate about creating a caring, inviting, and welcoming place; developing the technology and information resources needed for people of all ages to Learn, Grow and Prosper; and preserving and making accessible our rich history and diverse cultural heritage. If this sounds like you, then come and be a part of the exciting and progressive team at New Hanover County. 
 
  
Hours:
Varying day shifts Monday through Friday; includes two evenings per week; Saturdays and Sundays in assigned rotation; must be available during emergency situations.
 
Employment Type:
Full-time, Non-exempt 
 
Salary Information:
The hiring range for this position starts at $34,008.00  - $45,911.00. Salary will be determined based on qualifications, budget, and market considerations.
 
 New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work; 
• Medical, dental, and vision insurance many other insurance options; 
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives; 
• Opportunities to make a difference in your community;
• And so much more!

 
Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.   Minimum Qualifications:
An Associate Degree and one year of library, bookstore or other frontline customer service experience
Alternatively, individuals may possess training and experience equivalent to the above, as well as demonstrate the ability to successfully perform the essential duties of a Library Assistant.


Required Skills and Knowledge:

• Intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment
• Strong oral and written communication skills
• Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment.
• Ability to respond appropriately to information-seeking behaviors and diverse learning styles.
• Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues.
• Flexibility and willingness to adjust to a constantly changing work environment.

Preferred Skills and Knowledge:

• Personal experience using a public library
• Bilingual English/Spanish

Physical activities and demands:

• Spends up to several hours a day in a stationary position to assist customers
• Frequently moves and positions bins of books which weigh up to 30 pounds
• Frequently transports large numbers of books to various locations in the building
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
• Communicates and exchanges information and ideas with customers and coworkers throughout the workday
• Operates a computer, cash register, and other electronic devices throughout the day
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
• Communicates and exchanges information and ideas with customers and coworkers throughout the workday
• Operates a computer, cash register, and other electronic devices throughout the day

External Candidates:
Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

Salary : $34,008 - $57,814