Clinical Systems Support Analyst
Job Posting for Clinical Systems Support Analyst at New Horizons Healthcare
Job Overview
The Clinical Systems Support Analyst will serve as the clinical product specialist for New Horizons Healthcare’s clinical applications, technology, and information systems. Collaborating with other IT peers and vendors, this individual will define, configure, administer, document, and support the organization’s clinical technological systems environment. They will be an integral part of the Information Technology team, supporting all aspects of clinical systems including the software and hardware environment.
Essential Job Functions
- Serve as a first point of contact to end users by responding to clinical systems assistance requests by phone, chat, email, or in person, to ensure that the users requests are resolved, and excellent customer support is provided.
- Ensure timely follow up, coordination, and status updates until the issue is resolved.
- Record and maintain accurate information within the HelpDesk ticketing system.
- Configure and deploy new clinical systems throughout the organization.
- Troubleshoot and solve any clinical systems problems, including handling both hardware and software issues.
- Work with hardware and software vendors to purchase, install, configure, maintain, and update clinical systems including licensing and warranty replacements.
- Prepare accounts, software, equipment, and informational materials for new hires and other employees.
- Perform monitoring of all clinical systems, making sure that the systems are up-to-date and secure.
- Assist in purchasing of clinical licenses/equipment, maintain an accurate inventory of the licenses/equipment, and record the user license/equipment assignments.
- Escalate unresolved issues to vendors.
- Evaluate and test new clinical technologies, applications, and services.
- Create technical documentation and training materials.
- Serve as a backup to other members of the clinical application support team and IT department.
- Perform other tasks and duties as necessary.
Required Skills and Qualifications
- Associate’s degree in Computer Science or a related field with at least 2 years of equivalent working experience.
- Medical health record applications experience (EMR/EHR), eClinicalWorks preferred.
- Pharmacy applications experience, Liberty software preferred, including Kirby Lester hardware.
- Dental application experience, including Xray equipment support, XVweb/OneView/Dexis preferred.
- Familiarity with clinical connected systems, such as EKG, Spirometry, Lab equipment.
- Experience in developing IT or EHR policies and procedures.
- Proficiency in working with the Microsoft Windows operating system.
- Office 365 administration experience, proficiency in Microsoft Excel, Word, Outlook.
- Ability to work both independently and as part of a team.
Salary.com Estimation for Clinical Systems Support Analyst in Roanoke, VA
$63,750 to $80,972
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Clinical Systems Support Analyst career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Clinical Systems Support Analyst.
Click the checkbox next to the jobs that you are interested in.
-
Backup/Recovery Skill
-
Income Estimation: $83,599 - $118,457
-
Income Estimation: $85,885 - $117,566
-
-
Budget Administration Skill
-
Income Estimation: $68,788 - $106,596
-
Income Estimation: $70,837 - $107,334
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at New Horizons Healthcare
New Horizons Healthcare
Roanoke, VA
Full Time
New Horizons Healthcare
Roanoke, VA
Full Time
Not the job you're looking for? Here are some other Clinical Systems Support Analyst jobs in the Roanoke, VA area that may be a better fit.
We don't have any other Clinical Systems Support Analyst jobs in the Roanoke, VA area right now.
Johnson Technology Systems Inc (JTSI), Radford, VA
Job Site Trainer / Direct Support Professional (DSP)
Career Support Systems, Inc., Blacksburg, VA