What are the responsibilities and job description for the Care Manager position at New Horizons - Salem?
Position: Care Manager
New Horizons is hiring an important position to the Care team: Care Manager.
We are looking for someone to inspire, encourage and be part of a passionate team of people that represent the best in Client Care Services. As a people-first company, we believe great care starts with taking care of our people. This role is essential in delivering on our mission to empower well-being through comprehensive care and companionship.
The Care Manager is a member of the care team responsible for all day-to-day coordination and management of care needs and care plans for our local office in Salem, OR. We are looking for a proven leader who’s committed to building the future of in-home care by delivering a best-in-class experience for clients, caregivers and our staff.
You will be responsible for thinking through the client journey and how we can continue to optimize the client onboarding experience from inquiry to assessment to client care and connection. Additionally, you and the team are responsible for the smooth coordination of operations to achieve quality agency standards and positive financial outcomes.
New Horizons offers industry-leading wages and full benefits including telemedicine access to board-certified doctors, ongoing education and paid maternity leave. Best of all, you will make a profound difference to the lives in the communities we serve.
Responsibilities:
Share the responsibility across all workstreams to deliver an excellent experience at every interaction
Perform initial, monthly, and quarterly client supervisory visits and check-ins and complete assessment documentation
Serve as a team member and share in a 24/7, on-call rotation with other members of the nurse care manager team to service clients after regular business hours. While on-call, the Care Manager must be available to respond 24/7, as needed and when needed, electronically, via telephone or in person to meet the needs of clients.
Review, maintain and update client care plans
Ensure all assessment visits are successfully implemented and scheduled in a timely manner
Periodically provide hands-on training to caregivers on caregiving tasks
Periodically assist with caregiver scheduling as needed
Comply with all agency policies and procedures
Maintain confidentiality of client, employee, and agency operations
Present a professional appearance and promote positive work environment
Initiate, track, and maintain up-to-date client files in compliance with all applicable licensure/certification/accreditation requirements and work with supervision to ensure timely submissions.
Ensures security of all client records including computer-based documentation
Qualifications:
Minimum of two years of office management experience in a healthcare related field
Education and/or experience in Healthcare administration
Self-starter who knows how to identify opportunities with recommended solutions
Creative problem-solving skills
Possess strong written, verbal, and presentation skills with diverse populations
Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail
Ability to work as a team player in high stress situations with a positive work ethic
Advanced computer skills in business applications
Strong grasp of federal and state laws and ethical issues pertaining to PHI confidentiality and HIPAA requirements
Bilingual preferred
If you meet these qualifications, and you would like to support building our amazing team, please apply or contact us @ 503-400-3000
We look forward to meeting you!