What are the responsibilities and job description for the Technical Account Manager II position at New Relic?
As a Technical Account Manager at New Relic, you can optimize your blend of technical knowledge, customer-facing abilities, and teamwork skills in a rewarding role! Working directly with Enterprise customers, you will partner multi-functional across the go to market organization and sales team to show the value of our Digital Intelligence Platform to prospects and customers. You will nurture New Relic's strategic direction and vision, as well as promote and support new product directions on behalf of your customers.
You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this with outstanding relationship-building skills, experience solving technical problems in real-time, and ultimately be a trusted advisor and solution architect!
- Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a presales capacity.
- Lead all aspects of the adoption, optimization, and integration of New Relic's products within customers' business infrastructure
- Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
- Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
- Maintain a deep understanding of the customer's business as well as their technical environment
- As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.
- 5 years of pre-sales experience within the software industry
- 3 years of demonstrated pre-sales experience working with enterprise customers
- Strong technical background and sales/customer orientation
- A desire to learn new technologies
- An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
- Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js
- Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
- Background in mobile device platforms & architectures (IOS & Android)
- Bachelor's degree in Engineering/Computer Science or equivalent desirable
We're looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. Flex First allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
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Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the .
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
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Consistent with New Relic's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range above represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document), participation in our stock equity plan, short- and long-term incentives, and other department-specific awards that may be applicable. In addition, New Relic provides a variety of benefits to employees. The range provided may also represent candidate ranges and may not reflect the full range or geographic differential for an individual tenured employee.
