Table Games Dealer Floor Supervisor

Position Description

Department: Gaming

Department: Table Games

Reports To: Direct Report to Assistant Shift Managers and Shift Managers

License Type: Gaming

FLSA Status: Non-Exempt

Job Summary:

Supervises table games dealers to maintain the integrity of assigned games and personnel.

Duties/Responsibilities:

• Monitors and supervises all assigned gaming areas.
• Opens and closes table games in assigned area verifying count as provided by the dealer.
• Inspects card decks prior to play.
• Tracks and records player buy-ins, wins, losses and bet amounts.
• Monitors bets and payouts and corrects as needed.
• Supervises player tracking process.
• Initiates and verifies fills to tables.
• Investigates and resolves guest complaints or concerns in accordance with standard procedures.
• Maintains security of all games.
• Responds calmly and makes rational decisions when handling guest issues.
• Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures.
• Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy.
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
• Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Virginia Lottery Board regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Performs all other duties as assigned.

Qualifications:

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Two or more years related experience.
• Minimum of one-year multi game dealing experience. Knowledge of table games math, procedures, game protection and training requirements.
• Knowledge of a minimum of two table games, i.e.: blackjack, craps, roulette as well as specialty games.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Available to work flexible shifts, weekends, and holidays.

Physical and Mental Demands:

• Regularly required to stand for extended periods of time.
• See, walk, talk, and hear as well as using hands to handle, feel and reach gaming equipment (cards, chips, dice, shuffle devices, etc.)
• Must occasionally lift and/or move up to 25 pounds.
• Must be able to identify colors.
• Be able to turn your upper body at least 60 degrees.
• Ability to work in a noisy and smoky environment.
• Able to work with others while maintaining a positive and professional demeanor.

Certifications, Licenses, and/or Registrations:

• Able to obtain and retain gaming license/registration as required by jurisdiction(s).

Job Types: Full-time, Part-time

Pay: $28.85 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to commute/relocate:

• Portsmouth, VA 23701: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Table Games: 1 year (Required)

Work Location: One location

Salary : $29