South Congress Hotel Corporate Catering Manager

SOUTH CONGRESS HOTEL is hiring for a CORPORATE CATERING MANAGER

The living room for the neighborhood, South Congress Hotel is an 83-room boutique hotel designed to be a hub of activity for the community. A place for travelers and locals alike, the hotel has three restaurants, a coffee bakeshop, rooftop pool, award-winning Lobby Bar, and two retail spaces, in addition to a range of community events programming open to all. All locally owned, all right at the doorstep of Austin's favorite street.

JOB SUMMARY

The Corporate Catering Manager works in conjunction with the Corporate Sales Manager in detailing all corporate groups and events. 

What you'll do: 

• Service and manage all events and group room blocks booked by the Corporate Sales Manager, not limited to BEO detailing, event resumes, group rooms, billing, final audits, and follow-up.
• Prepare group and event resumes, BEO packets, billing, and other documents in an accurate and timely manner.
• Assist with reservations, billing, and special requests for room blocks and events.
• Assist with site visits, pre-event and on-site communication with clients.
• Act as a guest liaison during group programming ensuring overall guest satisfaction and daily needs are met.
• Assist with last-minute requests (guest count changes, updating BEO and reservation systems, communicating with teams to keep them updated, etc.)
• Maintain detailed and meticulously organized account files, system profiles, and accurate systems data. 
• Participate in the hotel’s weekly resume and BEO meetings to review group business and upcoming events with the operations team.
• Assist in the development and implementation of special projects as assigned.

Who you are:

• You believe in hospitality, deeply and passionately.
• You have the ability to pick up on software programs quickly.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're thorough, have excellent communication and pay close attention to detail.
• You're patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.
• A plus: You have 1 years of experience in hotel-focused group and event sales.
• A must: You like to have fun & be nice.

BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement 
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO
New Waterloo is an independent hospitality development management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, Hotel Ella, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Waymore's Guest House & Casual Club, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.